Protect for Shipments & Causes

Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.

The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store.

Really quick customer service too if you ever have a problem.

Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!

Great service they offer, been using them for a while. Their support is amazing and our customers love being able to use their services to track any orders.

Its a stellar add-on that gives customers peace of mind and saves us $ on the backend in the event that a shipment is lost, stolen or damaged. A packaged arrived to one customer in Great Britain pretty beat up after a transatlantic journey. Luckily Protect was added to the order and saved us the cost of product plus about $50 usd in freight charges! Very satisfied with our experience with Protect so far.