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Puppet Vendor has been a great transition for our store! Not only is it easy to setup but their customer service team is so helpful when you have questions. Understanding PayPal and Stripe's platforms are the most complicated part of the process but Puppet Vendor's platform makes it easy to integrate and payout our brand partners. We love that the brands can also have real time visibility into orders and inventory that consign with us.
Joel and Martin from Puppet Vendors are very wonderful to work with. I have been working with them for over three years now and they never fail to provide excellent customer service and fair resolutions. They strive to make their customers happy and are good people with a good knowledge of a multi vendor platform.
Having looked for many years, finding an inventory management system that provides access to multiple vendors, across various platforms is difficult. Puppet Vendors is a great tool to do this. Over time, they have worked hard to fix any bugs that have emerged and continue to work on further developing the app for new features.
I recommend to anyone to use Puppet Vendors.
initially we have some issues with the App. so i contact the support and they help us every way to fix the issues. overall support is excellent and i will recommend to go with email. overall good experience.
A great solution for my shop shop. The app is easy to use, great instructions and the team is very supportive with quick responses.
Martin is the best. Always able to answer my questions and the platform works great to pay out my vendors.
The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful.
However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved.
Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.
Hi,
UPDATE: The issue is now resolved. It was a user error where by the user uploaded logo size that was significantly larger than the dimension suggested by Puppet Vendors causing massive delays in load time. The PV team resized the logo for the user and fixed it.
Thank you for your feedback here and sorry to hear that you have been not having the best experience so far. We take these seriously and are in constant communication with your team to resolve them. Some issues may simply take longer than others but they will be resolved.
We appreciate the impact this might have caused and apologize for this. Rest assured that a resolution will be released shortly.
Such a fabulous app for vendors managment its so helpful, and martin has helped way beyond to customise and explain how the system works and helped every stage upto the live day. Absolutely good team.
Puppet Vendors is an exceptional app! The team is incredibly attentive and their support is super responsive. They frequently roll out new features based on user feedback, which is fantastic. The UX/UI is top-notch, making it a breeze to navigate and use. Highly recommend it!
Really dope app! by far the best and cleanest vendor app on Shopify. Customer support was very helpful and responded within minutes, Highly recommended!
We've been using Puppet Vendors for a year and it's streamlined a lot of our reporting. Kriang is very open to improvements and updates - and works hard to incorporate constructive feedback to make the app work even better. It's been the best consignment software we've used so far and we are really pleased with it as a shop owner. Our vendors are extremely pleased as well.
Update Jan 2025 - things are always improving with this app and they are so kind to listen and try and implement changes. Very grateful for the dedication they have to keeping the software always improving!