Multi Vendor ‑ Puppet Vendors

We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.

I have mixed feelings about this app.
Whilst ultimately it does what I need, it appears to be buggy and not especially intuitive. My experience with support has been mixed with always excellent speed of response, communication and service from Martin, but rather dismissive from another staff member when requesting help for an ongoing issue which went on for months. This problem should have been very easily fixed but it took a ridiculous amount of messages over a long period of time for anyone to see what the very simple mistake was.
New features are being rolled out but in my opinion, the current features could be better. I'd like to try the automatic payments or subscription service but at a higher price tier and doubts about how easy this is to navigate has put me off. I would also like a subscription based on 3 or 6 months and this isnt currently offered so it wouldnt be suitable anyway.
Ultimately even though I've spent a lot of time on support, the price is good and it saves me a lot of time organising earnings for my vendors.

We recently rolled out Puppet Vendor across both our B2C and B2B stores and it’s been a huge upgrade! Having everything centralized in a single dashboard eliminated a lot of the manual processes we used to juggle with spreadsheets and CSV exports. I even reached out to support with a few improvement ideas after using it, and they shipped the changes within 24–48 hours. That level of responsiveness is honestly rare!! It feels like they actually listen and build with their customers, not just for them.The pricing is more than fair for what it replaces. Support has been fast and genuinely helpful whenever we’ve had questions. Highly highly recommended!