Brevo PushOwl: Email,Push,SMS

I discovered the app was not working. For the past year, we've never used more than 500 impressions which is what you get with the free plan, even though we've been paying for the 10,000 impressions per month. there was no communication about this by email or within shopify. I discovered the problem doing a routine review of app usage and expenses. The pushowl chat agent did provide the usage stats, but only after first saying they usage history was not available. Chat was responsive, but was primarily focused on upselling services, even though they did provide information when asked. Two stars because the app does what it is designed to do, but didn't bother to notify us when it needed attention to continue working.

Great support experience and platform overall. Harish from the Customer Success team took the time to properly understand an issue with automations and followed through until it was fully resolved. Really appreciate the effort and clear communication throughout.

Really impressed so far. Very helpful, easy to use, and everything just works the way you want it to. Support has been solid too, which makes a big difference.

10/10... a big step up from what I was using before.

1 étoile – Très mauvaise expérience

Expérience extrêmement frustrante avec Brevo lors de ma migration de PrestaShop vers Shopify.

Après plusieurs échanges, j’ai été contacté par un technicien (Piyush) et nous avons fixé un rendez-vous pour un appel entre 23h et 4h du matin (heure française). J’ai accepté malgré cet horaire très tardif pour avancer rapidement.

Résultat : j’ai attendu toute la nuit, et personne ne m’a contacté.

Le pire, c’est qu’aucune excuse ne m’a été envoyée. J’ai dû moi-même relancer le support pour avoir une réponse ensuite.

En parallèle, le problème principal n’est toujours pas résolu : je parle simplement d’une intégration avec le même nom de domaine entre PrestaShop et Shopify, mais les explications sont floues, et on me demande des éléments techniques sans instructions claires.

Points négatifs :
- Rendez-vous non respecté
- Aucune communication ni excuse après absence
- Support lent et désorganisé
- Manque de clarté technique
- Perte de temps énorme et stress

Aujourd’hui, mon activité est impactée à cause de ce manque de sérieux.

Je ne recommande pas du tout cette application pour une migration e-commerce.

Im Zuge unserer Migration zu Shopify war die Installation der PushOwl-App zwingend erforderlich, um unsere bestehende Brevo-Umgebung weiterzuführen. Das Onboarding gestaltete sich anfangs schwierig; die offizielle Brevo-Anleitung hat in unserem Fall leider nicht funktioniert. Die Rettung war der PushOwl-Kundenservice: Erst durch ihre Unterstützung konnten wir unsere Brevo-Subaccounts erfolgreich mit unserem Shopify Account verknüpfen.

Reached out to Brevo support with a migration issue that was affecting our contact list. Anjali responded within the hour, understood the problem immediately, and had everything resolved before I could even follow up. Fast, professional, and genuinely helpful. Exactly the kind of support that makes you trust a platform.

Migrating systems is a massive challenge, and I initially didn't know where to start, especially with the Shopify integration. Between the endless documentation and complex parameters, it was hard to even tell if certain features existed. They say all things are difficult before they are easy, and Yash was the key to making everything feel simple. His quick, insightful, and highly practical suggestions saved me countless hours of troubleshooting. While I’m still perfecting our workaround, Yash’s support has been a ray of sunshine throughout this process. Thank you, Yash!

Yash is an incredibly reliable partner who supports everything we need. The UK Store is our brand-new project, and we have high expectations for it. Thanks to Yash's outstanding support and quick, professional responses, we were able to ensure everything was running smoothly and start testing much ahead of our original schedule and expectations. He has been a pleasure to work with, and we look forward to our continued partnership!

This integration was the final piece of the puzzle for our current EC store rollouts. Yash’s prompt assistance and precise configurations got us across the finish line perfectly. Everything is operating flawlessly, and we couldn't be happier with his consistent support!

Amazing customer support. I’m quite new to email marketing and not a developer. AI helped me create some HTML templates, but I still needed help with setting up Brevo and fixing a few issues that weren’t picked up.

Anjali from the Brevo support team was incredibly helpful. She quickly identified the problems, explained the errors in my code, and guided me through the filter setup. She even made some changes to get everything working smoothly with automations.

Really appreciate the support — it made a big difference. I’d definitely recommend them.