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David's been helpful! Still having some issues he is trying to work through but he is on top of it and super nice :)
I am still learning the ins and outs of this app, but I will say that customer service was helpful when I contacted them over chat. Messaged with Karol and she took the time to understand what i needed help on and gave me all the information I asked for. Very helpful and friendly.
Sherwin was very helpful, patient, understanding, and knowledge-able to get my sync into my QBO! Thanks bud although somewhat helpful. UPDATE on app. The App is incomplete. The app will not be able to undo the synced data in QBO. We can only delete data on the app, and you may manually delete or start a clean slate with QB by purging data. App only integrates with Shopify's API which means Shopify Payments is the ONLY payment gateway we will be able to pull records from. and we mainly rely on the data the Shopify's API sends us, which are payments from their own Shipofy Payments, not including other gateway.
The app is not perfect but so far it has been helpful. Hopefully they update some things like bundles in the future. Rafael was very nice and helpful.
Paul was absolutely fantastic. My accounting knowledge is very limited and Paul guided me through each step with patience to get everything set up.
Such a useful app! Makes transferring data from shopify sales to quickbooks a piece of cake. Still new to quickbooks, but this app has made at least the shopify integration simple. Also great customer service team, super quick and helpful. David was able to get me started and solved some problems I was having,
Dean is the OneSaas Wizard who has magical powers. He can sense where and why I was stuck. He then patiently untie all the knots one by one. There were pages after pages of my errors. I was finally able to sync without any error. Not once did he drop the ball. OneSaas/Intuit is very lucky to have Dean as technical support. I would hire him in a heartbeat. Thank you Dean. Good job.
Overall was able to fix some small issues and hope this helps streamline my QB reporting. Thank you Vincent for helping me out!
Paul was very patient with all of the queries and was more than helpful. All of the problems have been resolved and Paul was extremely helpful throughout the whole process.
Getting set up now.. but so far so good. Rominick was very helpful in the initial phase. Fingers crossed the rest goes smoothly! Had to chat back tonight and I got Ronnie... super helpful . So far loving the customer service