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Vincent was so helpful. I struggled a lot to get the account to connect and he had many strategies to help!
Only sync 30 days history of orders. Ridiculous limitation which makes using the app mandatory from day one but not when the shop existed for a while.
Hi Gemstec, We offer unlimited historical data on our annual plans - while at the moment we are unable to offer annual plans when purchased via the Shopify store, we can offer these through our website directly. Please reach out to our support team at support@onesaas.com to get assistance moving over to an annual plan and benefitting from the unlimited historical data that you are requiring.
Rominick was very helpful. provided me with answers to my questions and went high and above my expectations.
Customer support is unbelievable! I chatted in to get some help (due to my own non-tech-savviness, not because the app is confusing.) Rom answered my chat request immediately, and was polite, professional, and patient with my silly questions. They literally had me sorted out within 60 seconds of typing my question. Really looking forward to using this app to streamline my business, and I know I'm in good hands and will be able to get any future support I need quickly! Thank you again Rom, you're a star!
Honestly, I wasn't too sure how to use this app when I first got started as I'm new to bookkeeping and accounting methods in general. Rest assured the Intuit/One Saas customer support team is super helpful. I spoke with Dean and he navigated me through setting everything up and clearing away any errors I came into contact with.
App works great. I had a few issues with orders not syncing, but the customer support chat is awesome. Ronnie was incredibly helpful and was able to get everything working in no time.
App itself could be easier to use but their customer service is beyond exceptional and actually was what convinced me to stick with QBO instead of leaving for a different accounting software. Cheers to Paul and others who helped me through the set up process as well as fine tuning.
Clarisse was quick to solve my issue when I contacted support. Overall, the app does as it is designed to do and I am satisfied.
Dean is a god damn Rockstar and you should pay him more so he never leaves your company. App is ok too!
Paul gave me excellent support in setting up the app and making sure that it worked the way I wanted it to. Really excellent customer support, I can't believe it's free!