QuickBooks Online Global

Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs

QB is not capturing all the sales from Shopify. half of my online sales appear, and sales manually entered from the shopify app do not show up at all. please support, couldn't find anything online.

Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that ...

I was testing the system and needed help resyncing and Rom was great.

However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.

The set up process was nice and simple with live chat assistance and useful guides.
The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it.
I totally understand that bugs can happen.
What's odd, is that I have been waiting ...

I really wanted to Like this App, The customer service response times are great. Our issue is the very limited Sales Tax Syncing capacity. Shopify collects sales tax Based on State County and City. However, Onesass Combines them all into one independent Tax item that must be created in QBO to match. So hundreds of tax items must be built in QBO in order to sync.

Vincent has been helpful and good knowledge. but other team from support are useless. Had another person name Nona , a complete time waste , utterly slow. Re : App it has lots of limitation as one big flaw > you can’t batch edit products. A very simple feature with all similar apps provide but this one. Shopify integration needs a lot more improvements. All products in QB imported are non ...

Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this ...

All of my sales have come up as invoices though i have sales receipt clicked and it says they are all unpaid and overdue though they have all paid in shopify

Only sync 30 days history of orders. Ridiculous limitation which makes using the app mandatory from day one but not when the shop existed for a while.