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Not actually unlimited on the paid plan. We received an error after 22 discount groups that we were approaching the max file size. The 33 groups each had 3 discount tiers.... this is far from unlimited....
Yes, the file size is a limitation of Shopify, however, the app makers know this, it's in their FAQ, yet they advertise unlimited discount groups....
Hi Pavilion - Wholesale Outlet and team,
Thank you for your feedback and for highlighting this issue. We’d love the opportunity to investigate further and identify what’s causing the error in your setup. Could you please reinstall the app so our developers can take a closer look? Resolving this is a priority for us, and we want to ensure the app meets your expectations. Let us know once it’s reinstalled, and we’ll get right to work!
Thank you for your understanding and we hope to hear from you soon.
Support was fast and friendly
Hey there Markedly Yours team!
Thank you for your review! We’re glad that our support team provided prompt and friendly assistance.
If you have any questions or need hep, please don't hesitate to reach out to us!
They are quick to respond. They offer helpful videos to address changes, updates, and troubleshooting. The service is excellent and fast.
Hi Region 13 Products and team!
Thank you so much for taking the time to leave us a review! Our team really appreciates your support.
If you need help with anything else, you know where to reach us!
Best customer service ever. Immediately analyzed and solved the issue I was having. If only every business had an Alina - I cannot thank you enough for employing such a great CS agent. Incredible.
Hey there Lucky Dog Hot Sauce and team!
Thank you so much for your heartwarming review for the customer service you received from Alina. This will definitely make her day! Don't worry, we will ensure that she gets recognized for an amazing job.
If you need any help, you know where to reach us!
Generally has worked really well. Great support when I had a minor issue. Very responsive and resolved quickly.
Hey there Dip and Glow Wholesale and team!
Thank you so much for taking the time to share the experience you had with our app and support team! We appreciate your support and hope that we have a long and fruitful partnership.
If you need help or have any questions, please don't hesitate to reach out to us!
not working properly. when you increase the quantity in the shopping cart, the item gets removed
We're very sorry to hear that adjusting the quantity in the cart isn't working as expected. Our team is happy to help to help make this right! We will reach out to you ASAP to help out.
-Bulk Discounts Merchant Support team
Has worked well for us. When support was needed due to a Shopify update, it was provided quickly and effectively.
Hi there Sewell Direct team!
Thank you for the amazing review! We understand how important it is to get support which is why we do our best to ensure that our merchants receive prompt assistance.
If you need anything else, please let us know. We'd be glad to help!
Wow!! I’m so excited that I chose this particular company for our “bulk” pricing for our new website. I am big on. “branding” & ensuring everything is in our PMS colors & fits our overall design. The customer service folks at WOD have absolutely gone out of their way to help me do things & make it look better than I thought possible! They also delivered the customer service with a smile which to me is everything. I look forward to a long term, mutually beneficial relationship with the folks at WOD! Thank you WOD & StaySm:)in’!
Hey there WhiteBrights®!
Thank you for the detailed review! This is one of the best feedback we've received and we are very thankful that you took the time to share your experience.
If you need help with anything, please don't hesitate to reach out to us! We'll do our best to help you out.
Worked great for many years. Recently, they could not get it to work on my store. They say they have customer service till 8pm but they barely respond. They haven't updated the app yet for the new Shopify. Also, they asked me to delete and reinstall app. When I reinstalled app, they wanted me to pay the new increased price.
Hey Amit, you're right - we let you down, and I'm sorry for that. We fixed the issue you were struggling with, but it obviously came too late. I'll be reaching out to you by email - I really hope we can win your trust back somehow.
Hannes Bez | Director of Customer Support
Great functionality, great aesthetics on the front-end, and great editability. Though the best part is the team, they're always on hand to help and will have fixes turned around in less than 24hrs. Can't fault them.
Hi there Stapling & Nailing Ltd.!
Thank you so much for the amazing and detailed review! We're thrilled to hear that you're having a great time using our app. We appreciate your kind words for our support team as well. We'll make sure that they are recognized for their efforts.
If you need further assistance, you know where to reach us!