Değerlendirmeler (567)
Hassaslaştır
-
Puana göre
AFTER THE TRIAL MY CLIENTS WERE PAYING MORE AND DIDN'T GET ANY DISCOUNTS! PEOPLE WATCH OUT! IN THE TRIAL IT WAS WORKING GOOD! BUT AFTER THE TRIAL OMG!
There could be several causes of this, and we'd be happy to help you resolve it. It looks like we responded to your support ticket but haven't heard back from you yet. Please contact us at support@websiteondemand.ca for assistance.
This app is not compatible to any product options app. I contacted their customer service a thousand times asking for them to fix their bug and showed a lot of screenshots and explanations. But they refused to fix. Then I changed to the Volume & Discounted Pricing app, and now everything is working fine for me. I am glad I found Volume & Discounted Pricing. It meets all my needs.
Hi there,
Our app is, unfortunately, not compatible with some product option apps. Though this is already in our development pipeline, we currently don't support/integrate with them. We are so sorry about this!
With that in mind, we currently are one of the few discount apps that works seamlessly with Shopify Discount codes and Currency converter - so please let us know if we can help you in that regard.
We know our app won't work for 100% of merchants, but it's certainly our goal to make it work for 99% :). I will also make sure our support team gives more succinct answers in cases like this in the future - we work SUPER hard to take excellent care of every client, day or night.
Thanks for your understanding,
Robert & The Bulk Discounts Now Support Team
very slow support, and late feed back, they must have chat support to be able to benefit from them and the App
App is unpredictable...only applied the discount about 30% of the time. I have many abandoned carts due to this. App is completely unable to apply the discount in draft orders. This is an embarrassing way to reflect on our business.
REPLY TO DEVELOPER: I shouldn't have to inspect each and every order to make sure your app is working. I absolutely did reached out to your support when the problem was discovered last night. Response was "refreshed it on our end." This doesn't help the snowball of problems I found with other orders and abandoned carts upon further investigation of order history. How could I possibly trust that a "refresh" problem wouldn't occur again? Store owners have a lot to do besides watch for when apps 'might' not work.
Hi there - sorry to hear about the troubles. I noticed you didn't reach out to our support for assistance. We'd be happy to assist. Please contact support@websiteondemand.ca.
Also, draft orders not supporting discount codes is a limitation in Shopify - not Quantity Breaks Now. Quantity Breaks Now does support discount codes via a workaround. That option can be enabled from the Settings tab in our app.
Although you can set a tiered discount, there is no discount when paying, and the customer service does not reply
Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for.
We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
the shitty app, don't recommend to use, the hidden feed may be applied, better avoid this application
Sorry to hear there was some confusion about our pricing, however our app pricing is clearly shown on our app page. There are no hidden fees. You're welcome to use our free plan for as long as you like, and I see you currently still have the app installed.
If you have any questions, please reach out to our support staff at support@websiteondemand.ca and we'll be happy to help.
** ALERT! STAY AWAY FROM THIS APP **The Apps is very buggy and does not play nicely with other apps in your store. The issues I experienced are numerous: errors in the calculations of discount, display format, app launch, and usability. It has been several days that the support has been working on fixing these issues. Although most issues have been fixed, I still cannot access the app because it errors out. If you want to be frustrated and wait your time then this app is for you. They charged me even during all this fiasco but at this point, I do not care. I just need to get out of this mess. Good luck if you decide to install it...
Hi Element Tattoo Supply,
We're sorry that you've had this experience with our application. Our development team has found and fixed many of the bugs that you encountered.
As mentioned, we’re happy to hear that the issues have been fixed, but unfortunately there was a server outage that caused the app to error out in the way that you describe. This occurs infrequently, and service is always restored as soon as the relevant server comes back online. If you'd like, we are happy to offer you a refund. If you decide to reinstall our applications, we will ensure that your store is setup quickly and to your expectations.
Stephanie and the Customer Support Team
this is really a shit app, pls go far away with it. there is no action on checkout page, and there is no support for the app. write a email to the support center, and there is no reply
Hello to our friends at atoupee
Thank you very much for leaving us this feedback. I am Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I am sorry to hear about your negative experience with our app. We cannot find any recent emails regarding your request. We have reached out to you directly via email. Can you please reply to that email so that we can get your issues sorted out ASAP?
Please let me know if there's anything else that I can help you with? Again I'm very sorry about your experience.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
App is buggy, breaks most of the css on the product and cart page. Automatic installation does not work and customer service team is not responsive. This happened before with a different store and although I had the same experience I decided to give them a chance. I guess the developer is not interested in delivery a good product and providing good customer support.
Hi there,
Hope all is well with you.
My name is Robert, Operations Manager for Website on Demand apps.
This is not a thing with our app. In fact, we were known to have one of the best tech support in the business.
I was able to check the ticket and it appears that our agent was able to respond on time (ticket#31173). This email was sent to development@dryeyerescue.com.
Please advise.
Best,
Robert
This app cost me sales. My checkout page became glitchy and customers were not able to proceed. For four days this was the case until I deleted the app.