P: Quantity Breaks & Discounts
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App went offline for some hours. Upselling bonus stopped working during this period - the effect on sales you can imagine. An effect on customer trust as well as the announcement of the bonus still was displayed. The app seems to have problems in its general set up.
Hi there,
I completely understand your frustration, and I want to sincerely apologize for the downtime and the failure of the upselling bonus feature.
You are absolutely right, displaying a bonus that isn't functioning is a breach of trust, and the impact on your sales is unacceptable. We let you down during a critical window.
We have identified the server issue that caused the outage and are currently auditing our infrastructure to ensure the app's stability is rock-solid moving forward.
Our support team has already sent you a direct message so we can provide proper assistance with your case and make this right. I hope to hear back from you.
Best regards,
Kaylee
We ran our largest newsletter of the year and the app stopped showing the discount when we ran over a limit we didn't know existed. We found out 4 hours later and this awful app ended up costing us thousands of dollars in lost sales we can't get back. Do NOT use this app or you will get screwed too!
Dear our valued customer,
I’m truly sorry for the disruption during your newsletter campaign and understand how frustrating and costly that was. The discount stopped showing because the free plan’s usage limit was exceeded, which paused the feature.
Regarding the notifications: our usage alerts didn’t reach you because the email on your account was unsubscribed from our messages. We should have ensured critical service emails (like quota warnings) are delivered even if marketing emails are unsubscribed, and we’re improving this now so important notices aren’t missed.
We’ve already reached out to you directly and look forward to your reply so that we can resolve your concern. We value your feedback and are committed to earning back your trust.
With all my best,
Kaylee - Customer Support Manager
I don't like the app, you have to be able to manually set up css, otherwise is a mess.
I like apps that have a kind of automatic and quick set up, this is not one of those
Hi there,
Thank you for taking the time to tell us why our app failed to meet your expectations. Our developer team has contacted you right away by that time to help you solve the issue easier.
We hope your business run well and if you need any support, please do not hesitate to contact us.
Best regards,
Kaylee
App doesn't work at all and theres no support. There are lots of better alternative apps. Was a waste of time to install and set up.
Hello,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback about the app and fixed the issue for you and is sending you an email to inform that. Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
I'm truly sorry to hear about your experience and that we didn't meet your expectations. Your feedback is very important to us, and we'd like to make things right. Our support team has reached out to you for further assistance and we look forward to hearing from you.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this and improve your experience with us.