BOLD QuickBooks Sync

This product does not work as promised. It has been a daily source of frustration since installing it.

Some issues of note:

-Product inventory does not get updated from QBO to Shopify, so even after receiving a purchase order in QBO, our inventory constantly reads zero or negative in Shopify. We have plenty of stock available. This makes inventory counting impossible, renders reports meaningless, and makes ordering difficult.

-Price and cost fields are not mapped properly: sometimes, the price in Shopify is mapped to the cost in QBO - resulting in selling items at cost if our staff doesn't catch the error. We have more than 4000 SKUs - it is impossible for us to catch them all. Sometimes no price comes through to Shopify, other times, no cost.

-Vendor fields aren't mapped properly: the Vendor in Shopify always defaults to your store's name, instead of the vendor in QBO from whom you buy the product.

-Because you can't map anything manually - you just have to hope that correct products are aligned - if you sell something through Shopify that hasn't been mapped properly, instead of selling a catch-all item in QBO, Bold makes a second item. Much of our inventory was therefore erroneously duplicated in both QBO and Shopify.

-Sometimes the sync option would cycle through in an hour, but at least twice it got caught somewhere in the midst of syncing and would sit, partially completed, for over a week.

-No customer service or help options were available for us to ask questions.

The amount of time we wasted chasing down these issues has led to a loss of revenue and time. This is not the product for anyone who wants to successfully and efficiently run a business.

App does not work well in Canada here are the issues that i have found so far
1. App does not work well with automatic discounts sometimes they get transfer to QB sometimes not
2. Taxes is a mess, sometimes works and sometimes it doesn't. If you have different taxes lets say your product only charges GST but for Shipping you need to charge the whole HST or QST the app does not recognize this.
3. Taxes again, if your order has different types of taxes for different products, one is only charged GST other only HST, etc etc. Does not work either the app send to QB whichever rate they want.
4. Shipping taxes and discounts work sometimes.
5. It took me several months to notice this and i had to go one by one on my transactions in QB fixing the taxes that this app decided to put on each transaction (it was a mess)
6. Reached out to them for support and they only said that they are AWARE of some issues with Canadian Taxes, that was several months ago and at least as of today June 2, 2021 the issue has not been resolved. If your store is very simple with no discounts, promotions, automatic discounts, Taxes, then this app might work... but might only. Hope this helps to future customers

I have used QB for a couple years now. I like the way the system works. Although I consider that they have increased too much their fees for the site itself, transfers, etc.

Excellent support help when used live chat. All pretty good so far. Some random transactions did not port across to QBs from Shopify however and this caused vast confusion. Live chat assistant sorted it but we spent a long time trying to fathom why it was happening!!

Great service, enthusiasm and willingness to help! and fast replies!

Thank you!!

Update: Heard back from Customer service. They made good and answered questions and made proper corrections. They promised that neither I nor anyone else would have to go through what I did. I always like the product and still do. Hopefully, it will be worth the monthly fee. I have amended my review from one star to three. But I made them wait for two weeks before I changed it. But I am a man of my word. they held up their end so I will do the same.

WORST customer service ever! AND now they want to charge $30 for their terrible customer service! 2 weeks of trying to get SOMEONE to call me back and I get are Emails saying they do not have time to call back!! See my most recent ticket number below!! I have to make an appointment to ask a simple billing question!!! AND no one is available until 3/19!! Apparently, I am not the only customer upset about the bait and switch tactics used to get us attached to this program. Too bad I used to like this app a lot.

Request 245241 has been updated!
Status: Open - Awaiting reply [Rate This Ticket]
Alexa (Bold Commerce)
Mar 16, 09:31 CDT
I'm sorry Dominic, but I personally don't have any time to accommodate a call today.
Please book a call with our accounting manager here: https://boldaccounting.youcanbook.me/
As it will guarantee a call back from us.
Alexa | Client Success
support@boldcommerce.com

Alexa was AWESOME! We had a problem with the app not exporting our refunds and coming up with an error message via email.
Contacted Shopify and got directed to Alexa who made sure that their tech support fixed the software bug (all in under 24 hours!). All we had to do was run the export again and the refunds showed up in our QuickBooks. Super pleased with how well this app is working for us by making it so much easier for our accountant to understand the transactions coming in from our website sales. And, the support we receive is beyond what we expected when we switched our website platform to Shopify and synced it with QuickBooks. Thank you - this is the way it should be . . . problem-solution-quickly!

The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both Shopify and QuickBooks Online.

I already have to manually enter many items that "Error" out on export. If you want to charge for an item it better work damn near flawlessly instead of having to manually enter sales every month. Never has it properly exported all transactions in a month.

It also appears I won't get the "free" upgrade until August because all they sent was an email notification and I did not notice they were going to start charging because I only integrate sales once a month and just noticed the notification at the top of Shopify today and then found the email buried in between thousands of others I get. They should have given more than about three weeks notification on the Shopify integration page. Proof of crappy customer service and communication.

Update 6/9/18 - I'm bumping my original two star review to three because the customer service did follow up and get us a free trial. I will also say that the program does work overall fairly well. There is still a few issues that would be nice if the would work out. However, no matter what I have trouble swallowing an additional fee that we will eventually have to pay when the free trial period runs out. Having to pay for Shopify, QuickBooks, and this App is a bit on the steep side. I would try Xero except I see Bold operates that integration app between Shopify and Zero also so I'm sure once that becomes popular enough Bold will be charging for that one too...

The app no longer works it seems - i just error 500 upon connecting with Quickbooks - dont waste your time.

Issues with sales tax and refunds not syncing correctly, they've been working on this issue for several weeks and say it's on the list. Refunds are hit or miss downloading to QBO, Sales tax sometimes changes to a random number so it's hard to match deposits to invoices. This has a huge impact on bookkeeping and should be an urgent issue.