BOLD QuickBooks Sync

I will put 4 stars instead of 5 as my initial query was not even taken into consideration by a member of their staff.
However after having insisted, Samuel L was so kind to call me within 24 hours and did everything to sort my problem out very shortly.
Thank you again Samuel. The app is great otherwise!

I was having an issue with an error at export and contacted the chat line and Nir was able to fix the issue and resolve the issue, thank you for the quick response.

I love Qb but this app stop syncing a few months after installing and continues to give exporting error messages when there isn't any issue

This app has been helpful thus far. I just started using it and can't wait to see what it can all do! Paul was very helpful to me when I had questions regarding using it for the first time.

Im confused. I talked with the QB people and they do not recognize this app..I just wanted to ensure i was setup correctly

Jericho has been so helpful. Without his help, we would be lost. We felt Jericho was as invested in our success as we were, which felt great. Bravo Jericho!

Many of our sales transactions were not imported correctly (products were duplicated as "non-inventory items" and not taken out of our inventory). Some customer names were also duplicated with a "-1" after their name. This is a frustrating problem, and after reading reviews I see many other companies have the same issue. That being said, Nirav C. has been very very helpful in fixing this issue. Hopefully things will run smoothly from here on out.

The app does not sync, it pushes data from Shopify to Quickbooks. It uses name matching to push data that is very specific, so set up can be fussy. I struggled at first with BOLD's email support, but when we were unable to resolve the issue there they called me and walked me through it. . If you run inventory and want to keep Shopify and Quickbooks in sync, be aware that data is only pushed and getting the sync to work properly can be tricky. Best is if you can set the items up in Shopify first, then run a transaction to export them, then use the exported items in Quickbooks to set the items up there. Any other method, and the names need to match and follow the formula exactly. If your item has special characters, email BOLD Support in advance for the set up tricks or these items will not match initially.

BOLD purchased this app from Quickbooks and they are aware of some of the set up issues. Once it flows, it flows. But hopefully now that this is in the hand of a real developer, better functionality and set up are on the horizon.

This is the second apps I installed from BOLD, and it was a disappointed all over again. The support is so damn slow until now the export from Shopify to Quickbooks was failed all the time. Lack of support team that replying to me without reading my previous comment very unpleasant. They're like to drag the case into a long period and till now, it never settled. Not recommended apps & company, period.

Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'.

I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation.

Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.