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I've been having issues with Shopify transactions duplicating in QuickBooks and they were not able to help me resolve my issue. I've been manually making a journal entry to correct the transactions.
Thank you for the review. Please ensure you go to Transactions tab > App Transactions > For Review and add / match the transactions. Once you have added the transactions from Shopify you can "Match" them to the Bank feed to avoid any duplications.
If you continue to have issues please reach out to qbcommercesupport@intuit.com and our support team will be happy to assist you further.
The Shopify/Quickbooks app works decently for a very simple online store and accounting setup. I've had no issues with duplicate transactions, though the lack of support for cash transactions is incredibly frustrating.
I can’t believe people actually pay for this garbage. We were forced from quickbooks POS and desktop to quickbooks online and Shopify. It has been a nightmare