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QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.
EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.
For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.
If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Hello Lumissence
Our colleague clio was on vacation due to illness and could not reply to your message in time. We are very sorry for this. clio responded to your email as soon as possible after recovery, and we explained all the reasons to you in the email. Our plug-in will not affect your website ranking. This has been verified by many of our customers.
Thank you very much for your use and attention to our products. We hope that you will communicate with our colleagues in time after seeing our emails to ensure that any misunderstandings between us are clarified.
we have already shared your concern with our engineering team and created a case to track the progress of this issue. You may reply to this email, and the engineering team will receive a notification promptly.
Based on the available information, the engineers conducted 10 AB tests on the https://lumissence.com website. The results show that, under identical devices, networks, and loading conditions, the QuickCEP App has less than a 2% impact on your website's Lighthouse score, which falls within the normal range.
PS:
The attached file contains the detailed results of these 10 AB tests.
The test device's UA information is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36.
I hope that after reviewing the information, you might consider retracting your one-star rating.
Very powerful sofeware for customer service.
All team members are wonderful!
very helpful and good system
This app features a simple design, smooth operation, and comprehensive functionality. Both beginners and advanced users can easily get started. Its intelligent recommendation system is accurate, providing an excellent personalized experience. The interface is user-friendly and highly responsive, making it irresistible. With no ad interruptions, users can stay focused, truly enhancing productivity in work and life.
I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. Our experience with your service has been nothing short of exceptional.
From the initial setup to ongoing support, your team has demonstrated a high level of professionalism and expertise. The user-friendly interface and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales.
What truly sets your service apart is the quality of customer support. Whenever we encountered issues or had questions, your team was quick to respond and provided effective solutions. Their friendly and knowledgeable assistance made a significant difference in our experience.
From the beginning, our experience with this customer service software has been overwhelmingly positive. The interface is clean and well-organized, which simplifies navigation and enhances our ability to manage customer interactions efficiently. What stands out most is its capability to consolidate conversations from various channels, significantly boosting our team's productivity and improving customer satisfaction.
Quickcep has significantly enhanced our company's operational efficiency. The incorporation of consulting channel ports has enabled us to address issues that customers have not conveyed through emails, providing a more intuitive view of customer inquiries through data. We hope that QuickChip can promptly introduce the email customer satisfaction data export function, allowing for a more objective analysis based on user evaluations. Many features of QuickChip are still being explored. Special thanks to Lee, a colleague from QuickChip's system integration team, for his timely assistance and response to various challenges we encountered during the initial stages of system implementation, which facilitated our swift adoption of the system. We look forward to witnessing continuous improvement from QuickChip.
I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. The professionalism, user-friendly interface, and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales. The QuickCEP AI Chatbot, powered by ChatGPT, has revolutionized our customer interactions with intelligent product recommendations and seamless support, greatly improving our conversion rates and customer satisfaction. The exceptional customer support and real-time synchronization with our product catalog make your services indispensable to our business.
I have been using this software for more than half a year and I must say that it has changed the situation of repeated customer service responses. The user interface is intuitive, easy to use and the interface is simple. What impressed me most was the AI customer service and reports. In addition, whenever I encountered a problem, the customer support team was very responsive and helpful. Highly recommended.