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I cannot say enough not only for the Reamaze service, but their customer service. They always help me until I get everything resolved.
Do not hesitate to use Reamaze....seriously!
Kenneth Holland
First off, outstanding customer service and support. Even more outstanding developer support.
This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us.
What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.
Thanks for leaving a 5-star review! We're adamant about not nickel-and-diming our users. When we truly believe a specific feature will benefit even the smallest of merchants, we will try our best to include it in our basic plan. Thanks to platforms like Shopify, eCommerce has come a long way and we believe there are countless opportunities for Shopify, merchants, and us to grow together.
Oh! Congratulations on moving to Shopify Plus. Let us know if you need to schedule a call to discuss how to integrate Re:amaze more deeply in your customer experience ecosystem :)
We tested Reamaze for a month before we launched our site. It's the best helpdesk software out there. Easy integration and FANTASTIC customer service. They've been available 24/7 to help me with any small (or big) changes. The Chatbot has decreased the time our Customer Service team has had to spend answering emails. The integrations are great. The interface is great. Can't say enough about the product and the team.
This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!
We're glad you found the perfect helpdesk and CRM platform! We remember chatting to your team a few weeks back about the unassign feature actually :) Thank you for the review and let us know if we can do more to help!
Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.
We found this app to be the most powerful help desk one can ever use for eCommerce. We've been trying in the past 15 years many other solutions such as Zendesh, Helpscout...but re-amaze surpasses them all by far. Nothing is missing yet they have design a very intuitive UI easy to use and configure. Re-amaze helps use unify our entire customer support into a single solution. We can even reply to all our customers comments on social media. The support is really top notch and their price is competitive and fair. Congratulation to all the team!
We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to pull in all of our customer's data via the Stripe integration and are now using re:amaze as a lite CRM system, making customer service a breeze! In addition, the seamless integration with RingCentral allows us to track, record, and call customers right from the re:amaze app or online platform. We also love how intuitive the app is in conjunction with the online view of the re:amaze portal. Anytime we had a question and reached out to re:amaze support, we received an intelligent and easy-to-apply solution within hours. The price is very reasonable for the array of services you can offer your customers through re:amaze and we would highly recommend it as a customer service solution.
Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.
I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.
Thank you for leaving a review.
Our team had looked into this issue and did not find any mis-charges to your account.
Your latest charge was Dec 14 2022 for the period Dec 14 2022-> Jan 14 2023, and you uninstalled the app on Jan 13 2023, and you were not billed on Jan 14. You can always view your past invoices in your account from Settings > Subscription > Payment History.
If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at support@reamaze.com.
Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt saved these pictures for the articles! Becuase they were screenshots!!!! I quess I lost 48 hours of work or more! I am speechless! I cant understand why they are offering a Help Site which is not even working properly. I don't trust their service at all anymore! When you programming something you shouldn't publish beta versions to the users!!!!!!!!! Why should I still create articles when the pictures might get delete after time? This is scary! Nobody will create an articles because of this anymore! I am so done with my nevers because now I need to create these articles again. But I am the CEO of the company and you can imagen that time is so tight for me! How can I get my time back????
Thanks for leaving a review. I'm very sorry to hear about your experience! We do our best to provide a high-quality product with top-tier support, and this was not the case here. We take these complaints very seriously, and I have relayed this to our development team to ensure that we're doing thorough testing before implementing new updates to the platform.
I also had a team member follow up in the existing thread with you to address this situation. Feel free to reply to our email if you'd like to discuss this further.