Reamaze Live Chat Helpdesk CRM

The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!

So far we are in love with Re:amaze. My team has a bounce in their step and there are so many things that are just awesome about the platform. Granted we had come from Desk.com 1 and then ServiceCloud so it was probably pretty easy to impress us. But the Shopify integration with Reamaze is excellent. I haven’t found a single thing that I have tried to do that I can’t do within reamaze. Also, it is easy to go from Shopify to reamaze from an order page so the workflows are perfect for us. We do a lot of custom products so being able to tag products in shopify as custom and populate a channel in reamaze is awesome.

The chat features in reamaze was one of the big sellers for us over Gorgias. We integrated our FAQ and all of our macros… Now, honestly half of the questions are getting answered before they are making it to an email… And you can see exactly what they saw from the chatbot if the FAQs didn’t answer their questions, so we use that to make better and better FAQs. Also, love checking order status from the chat bot. Awesome.

Excellent customer service tool. We went from a segmented 3rd party chat, e-mail and social media support model to re:Amaze. We tried Gorgias initially but wound up with re:Amaze instead. Gorgias was great for novice users and made for an easy kick-off. But for the more mature integrator with a technical background, re:Amaze came with way more features. Support is PHENOMINAL. They are literally a quick chat away. RARELY could they not provide an answer on the spot, and all escalations were handled timely and professionally. While not perfect (no one is), feature requests (such as unique notifications per incoming channel) are well-received. The only downside I could add is potentially the price. For us, it's reasonable, but I am sure for a larger organization that per-seat cost would be tough. Truthfully, for the product and service, it's completely reasonable. So if you aren't a complete tech-newb, re:Amaze is the best. If your technical competency is very weak, you may struggle in the beginning.

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.

This is a 5 star App that helped us in our customer engagement. Our entire team of service experts, marketing and the managers have total visibility and access to all engagement channels. Awesome!

awesome, awesome, awesome. This is a great tool to integrate all of your channels and support teams into one place. It was between Re:Amaze and Freshdesk for me.. I was going to choose to use a separate account of the free version of rreshdesk for each of my stores, but if you contact the support team they are happy to work out a reasonable price that suits your needs.

I decided to go with Re:Amaze for my support system because they have been so willing to work with me and my team to get things organized for a reasonable price.

Love that it brings all my convos to one place. Saves me so much time, and time is money! Wish the software looked a teeny bit cleaner, but I'm just really picky... I'm not paying $60/month for a cleaner layout (*cough cough, Gorgias)... this does everything Gorgias can do, for cheaper!

Love Re:Amaze. Always answer questions and make sure you understand everything. Love that almost everything you need for customer service is at your fingertips for low cost amounts. At the moment it's a 4 star because I'm having issues with the Facebook Integration and we don't know if it's their API or something to do with my account.

Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password.

Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any responses from him as I type this review.

Password still not changed. I'm not happy with Reamaze at all.

Durch das Reamaze Live Chat Helpdesk CRM erhält man eine sehr schnelle Antwort und Lösung. Sehr nettes Team :)