Reamaze Live Chat Helpdesk CRM , 250 arvostelua
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Luokituksen mukaan
Excellent all round. The support as well is phenomenal, answering every question in detail and showing so much interest and care. Would recommend this CS platform to everyone!
Reamaze is amazing! There support is great and they are constantly improving the platform. We would highly recommend over other website chat and helpdesk solutions.
Impressive!
Still on the trial but so far it has been a joy to use.
I have yet to go through all the features but it has far more than Combidesk/Zendesk.
Extremely satisfied!
One of the best customer support apps on the market (and we've tried them all). The support is top notch too. I'm hoping they launch an iOS app so we could easily handle support on our mobile devices.
This is the best CRM we have ever used and we tried many. From Gorgias to Zendesk and others. It saves us a huge amount of time every day with their workflows, intents and easily customizable response templates. The number of merged data tags that can be pulled from Shopify and the degree of customization is insane! Their support is incredibly helpful too. We will stay loyal forever!
I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.
Still worth 5 stars.
Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.
Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify
Thanks for your review and feedback.
Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. We checked the billing log on Shopify and the billing was charged on February 20, 2023 at 7:16 pm, while the app was uninstalled the next day, February 21, 2023 at 2:55 am
Canceling the existing subscription will leave your subscription valid till the next billing date, and then billing will fail. We do not automatically close or suspend the account immediately, to prevent any customer support downtime if merchants temporarily remove our app for store maintenance, migrations, etc.
That being said, we've taken your feedback seriously, and we've implemented a call to action email when merchants uninstall our app as a reminder to review their subscription. We've also refunded your most recent subscription as an act of good faith.
Please reach out to us if you have any further questions, and our team will be happy to help out.
I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time before peak season. One star deduction. Why? Price. I would like to see more tiered pricing. My 1-level support doesn't need all the features by a long shot, but I still have to pay per user for the full package. Unfortunately that does not fit! I think Re:Amaze and I need to talk about this again. Can I still recommend it? Absolutely! Once you have a significant amount of customers and orders, you need it.
Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with you on a custom plan. Just mention this review and our support team will know how to redirect you.
Amazing App, Amazing Staff, some app developers are just there for the money and Some will go out of their way just to make their customers feel their best. And this is what Reamaze is about.
I can't talk enough about how amazing this app is, the best chat app I have ever used and I have tried a lot. The support team is amazingly friendly and helpful. Marvin You Rock, Thank you for everything, I will never change this app for anything.
Definitely a great app that helps us manage our multiple stores.
they deserve to have my 5 stars reviews!
Thank you for creating this and making it so affordable for us as a small business owner.