Re:amaze AI Helpdesk & Chat

I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used several competitors over the years. I can definitively say this is probably the overall best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is meeting most of our needs.

**Pros:**

1.) The cost-to-feature ratio is very good. We were locked in at the price per user for the tier we selected, so we chose the premium version with all the bells and whistles. After experiencing other companies continuously raising costs or removing features to force us to upgrade from “outdated” versions, Re:amaze was a refreshing change.

2.) I like that the software is stable overall. Constant changes can cause things to break and require a large cost for the company (typically me) to work with their dev team to fix issues. I would rather lag behind a bit than deal with that. Re:amaze does release new features from time to time, and they come with the usual bugs, but it isn’t nearly as disruptive as the monthly development cycles on other CRM platforms.

3.) The system has been pretty solid in terms of connection through the API and developer portal. We have saved substantially on phones by connecting 3CX into the ticketing system. We are also able to connect multiple store brands and email addresses, route them to teams, and effectively bring all our communications under one roof.

4.) Support is responsive and as helpful as possible. We find it easy to connect overall. Some people work better with support than others, but I have always found them good to work with.

**Cons:**

1.) The AI is terrible for our needs. When we get around to implementing more with it, we will likely need to pay a developer.

2.) While the API is pretty good, there are limits, and some things require support to accomplish. Most users won’t need this level of customization, but we tend to push the limits of what we use and explore what more we can make it do.

All said, I suggest doing thorough research and evaluating your needs. This is a solid software option and has fit us well.

Dakota is super helpful and explains everything so clearly! I came with questions and he was patient enough to spend time going through each one with me and even went down the rabbit hole... 20 minutes over meeting time for it! Appreciate the support in helping us set up Reamaze to work for us.

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.

I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time before peak season. One star deduction. Why? Price. I would like to see more tiered pricing. My 1-level support doesn't need all the features by a long shot, but I still have to pay per user for the full package. Unfortunately that does not fit! I think Re:Amaze and I need to talk about this again. Can I still recommend it? Absolutely! Once you have a significant amount of customers and orders, you need it.