Reamaze Live Chat Helpdesk CRM
Galerie propagovaných obrázků
Grow your business and retain happier customers with AI powered customer support, live chat, and CRM
Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
- Důležité informace
- Oblíbené u firem ve Spojených státech
- Funguje s nejnovějšími motivy
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpKategorie
Všechny funkce
Posílání zpráv v reálném čase
- AI chatovací boty
- Živý chat
- SMS
- E-mailový chat
- Podpora hlasu
- Videohovory
- Sociální sítě
- Nahrávání souborů
- Více jazyků
- Push notifikace
- Analytika agentů
- Šifrování
- Užitečné informace o zákaznících
Automatizované odpovědi
- Nejčastější dotazy
- Pozdravy
- Doporučené produkty
- Rychlé odpovědi
- Aktualizace objednávek
- Cross-selling
- Upselling
- Průzkumy
- Odeslání přepisu
Přizpůsobení
- Barva a písmo
- Emoji a nálepky
- Okno chatu
- Otevírací doba
- Uvítací zprávy
- Tlačítka chatu
- Označování štítky
- Přiřazení chatu
- Toky chatu
- Avatar agenta
Kanály
- SMS
- Živý chat
- Chatovací bot
- Telefon
- Sociální sítě
- Samoobslužné
- Centrum nápovědy
- Kontaktní formulář
- Nejčastější dotazy
Automatizace pracovního postupu
- Automatické odpovídání
- Šablony odpovědí
- Odpovědi pomocí AI
- Souhrny pomocí AI
- Prodej vstupenek
- Sjednocená schránka
- Automatické přiřazení
- Spouštěče založené na pravidlech
- Eskalace
- Označování štítky
- Detekce spamu
- Sledování objednávek
- Notifikace pro zákazníky
- Průzkumy zpětné vazby
- Více obchodů
- Analytika
- Výkazy
Posílání zpráv v reálném čase
Automatizované odpovědi
Přizpůsobení
Kanály
Automatizace pracovního postupu
Cena
Re:amaze Basic
$29 / měsíc
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
14denní zkušební verze zdarma
Re:amaze Pro
$49 / měsíc
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
14denní zkušební verze zdarma
Re:amaze Plus
$69 / měsíc
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
14denní zkušební verze zdarma
Enterprise Custom
$899 / měsíc
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
14denní zkušební verze zdarma
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (259)
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.
The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.
I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze.
We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from.
Setup was easy including phone and social channels integrations.
The agent UI is actually pleasant to use so CX is not a chore.
The Shopify integration is tight and easy to assimilate at a glance.
Reamaze support is very fast and competent.
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.
Podpora
Partner Reamaze může zodpovědět všechny otázky k aplikaci Reamaze Live Chat Helpdesk CRM.
Vývojář
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Uvedena
1. duben 2014 · Protokol změn