Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

od Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 z pěti hvězd(178 hodnocení)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Podrobnosti o Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Integrováno s

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

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Galerie médií

Podpora

Nacenění 14denní bezplatná zkouška

Zobrazit všechny cenové možnosti

Re:amaze Basic

$29/měsíc

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

$49/měsíc

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

$69/měsíc

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

$899/měsíc

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* Všechny poplatky jsou fakturovány v USD. Opakované platby, včetně měsíčních poplatků nebo poplatků za použití, se fakturují jednou za 30 dnů.

4.9 z pěti hvězd

Celkové hodnocení odráží aktuální stav aplikace. Zahrnuje všechny recenze aplikací, ale upřednostňuje ty nejnovější.
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  • 1 z pěti hvězd
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Nejnovější recenze

Kellective by Nikki

This app is really impressive. I've only been using for a couple of days but their help desk is super fast and helpful. I've just watched all the demo videos and honestly am blown away by what it can do. And the price is really good too. It's already working really well and I haven't even started with the FAQ features yet.

Violet & Purple Designer Fashion Jewellery

Its a really nice app with lots of useful features. Also, the support team is really friendly and helpful in resolving issues.

Graf von Faber-Castell

Easy to use. Great functionality and the support team is quick and efficient. Highly recommend to anyone looking to automate and improve customer service.