Re:amaze AI Helpdesk & Chat
Galería de imágenes destacadas
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Contiene texto sin traducir
- Popular en tiendas como la tuya
- Ubicadas en Estados Unidos
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Pago
- +20 Integrations
- Klaviyo
- Loop Returns
- RingCentral
- Shipstation
- Yotpo
Categorías
Mensajería en tiempo real
Respuestas automatizadas
Canales
Automatización del flujo de trabajo
- Respuesta automática
- Plantillas de respuestas
- Respuestas generadas con IA
- Resúmenes generados con IA
- Venta de tickets
- Bandeja de entrada unificada
- Asignación automática
- Activadores basados en reglas
- Escalada
- Etiquetas
- Detección de correo no deseado
- Seguimiento de pedidos
- Notificaciones de clientes
- Encuestas de comentarios
- Múltiples tiendas
- Informes y estadísticas
- Informes
Precios
Re:amaze Basic
$29 al mes
o $313.20 al año con un ahorro del 10%
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Funciones
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots (unlimited)
- 20 AI Agent resolutions per user/mo
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Prueba gratis de 14 día
Re:amaze Pro
$49 al mes
o $529.20 al año con un ahorro del 10%
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Funciones
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 50 AI Agent resolutions per user/mo
Prueba gratis de 14 día
Re:amaze Plus
$69 al mes
o $745.20 al año con un ahorro del 10%
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
Funciones
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- 2K Free Push Notifications
- 100 AI Agent resolutions per user/mo
Prueba gratis de 14 día
Enterprise Custom
$899 al mes
Contact us for more enterprise pricing and feature options
Funciones
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Prueba gratis de 14 día
Contiene texto sin traducir
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (174)
I appreciate a CRM platform with strong support and a wide range of features. We chose Re:amaze after carefully considering many options and have used several competitors over the years. I can definitively say this is probably the overall best option I have managed a team on, with a rich blend of features for the price. Depending on your needs, there may be better options, but thus far Re:amaze is meeting most of our needs.
**Pros:**
1.) The cost-to-feature ratio is very good. We were locked in at the price per user for the tier we selected, so we chose the premium version with all the bells and whistles. After experiencing other companies continuously raising costs or removing features to force us to upgrade from “outdated” versions, Re:amaze was a refreshing change.
2.) I like that the software is stable overall. Constant changes can cause things to break and require a large cost for the company (typically me) to work with their dev team to fix issues. I would rather lag behind a bit than deal with that. Re:amaze does release new features from time to time, and they come with the usual bugs, but it isn’t nearly as disruptive as the monthly development cycles on other CRM platforms.
3.) The system has been pretty solid in terms of connection through the API and developer portal. We have saved substantially on phones by connecting 3CX into the ticketing system. We are also able to connect multiple store brands and email addresses, route them to teams, and effectively bring all our communications under one roof.
4.) Support is responsive and as helpful as possible. We find it easy to connect overall. Some people work better with support than others, but I have always found them good to work with.
**Cons:**
1.) The AI is terrible for our needs. When we get around to implementing more with it, we will likely need to pay a developer.
2.) While the API is pretty good, there are limits, and some things require support to accomplish. Most users won’t need this level of customization, but we tend to push the limits of what we use and explore what more we can make it do.
All said, I suggest doing thorough research and evaluating your needs. This is a solid software option and has fit us well.
AI functionality demo with Dakota T was very insightful. He explained everything with great clarity and patience. We will be expanding our usage/plan because of this.
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
Soporte técnico
Ayuda para la app ofrecida por Reamaze.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Fecha de lanzamiento
1 de abril de 2014 · Registro de cambios
Se destaca en
Más aplicaciones como esta
