Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

• More powerful and complete compared to other helpdesks
• Manage multiple stores easily
• Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
• Boost sales, conversion, and retention
• Top rated merchant support
• Demos, training, and onboarding
• Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
• Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

• See cart items, track browsing activity, customers' screens w/ Re:amaze Live
• Send products to customers in chat
• Create dynamic reply templates w/ Shopify macros
• Create automated workflows w/ Shopify macros
• Use Live Chat + Bots to automatically engage customers w/ Shopify macros
• Measure your customer service team's revenue and sales impact
• Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

• Pre-built chatbots help answer order status questions + questions covered in FAQ
• Build your own multi-step chatbots to help, guide, sell to customers
• Use AI powered Intents to classify support messages and predict customer sentiments accurately
• Create workflows to route, reply, assign, tag tickets in your helpdesk
• Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

• Current / referring URL / time and date
• Total Shopify spend / order count
• Items in cart
• Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.