Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Prezzi
A partire da $29/mese. Prova gratuita disponibile.
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Compatibile con i temi più recenti
Valutazione
4,4 (259)
Sviluppatore
Reamaze

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. altro
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Compatibile con i temi più recenti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Categorie

Messaggistica in tempo reale

Chatbot basato sull’IA, Live Chat, SMS, Chat tramite email, Assistenza vocale, Videochiamate, Social media, Caricamenti di file, Multilingua, Notifiche push, Analisi degli agenti, Crittografia, Dati sui clienti

Risposte automatiche

Domande frequenti, Saluti, Prodotti consigliati, Risposte rapide, Aggiornamenti sugli ordini, Cross-selling, Upselling, Sondaggi, Invia trascrizione

Personalizzazione

Colore e font, Emoji e adesivi, Finestra di chat, Orario di lavoro, Messaggi di benvenuto, Pulsanti di chat, Aggiunta di tag, Assegnazione della chat, Flussi di chat, Avatar degli agenti

Canali

Email, SMS, Live Chat, Chatbot, Telefono, Social media, Self-service, Centro assistenza, Modulo di contatto, Domande frequenti

Automazione dei flussi di lavoro

Risposta automatica, Modelli di risposta, Risposte basate sull'IA, Riepiloghi basati sull’IA, Biglietti, Casella di posta unificata, Assegnazione automatica, Trigger basati su regole, Escalation, Aggiunta di tag, Rilevamento dello spam, Monitoraggio degli ordini, Notifiche personalizzate, Sondaggi di feedback, Multistore, Analisi, Report

Prezzi

Re:amaze Basic

$29 /mese

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Prova gratuita di 14 giorni

Re:amaze Pro

$49 /mese

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Prova gratuita di 14 giorni

Re:amaze Plus

$69 /mese

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Prova gratuita di 14 giorni

Enterprise Custom

$899 /mese

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

Prova gratuita di 14 giorni

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (259)

Valutazione complessiva
4,4
Numero di recensioni per livello
  • Il 90% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
9 agosto 2024

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

PaulaMax Jewelry
Stati Uniti
Quasi 6 anni di utilizzo dell’app
Reamaze ha risposto 13 agosto 2024

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!

Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.

While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.

8 agosto 2024

After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.

The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.

Signwarehouse
Stati Uniti
9 mesi di utilizzo dell’app
21 agosto 2024

I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze.
We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from.
Setup was easy including phone and social channels integrations.
The agent UI is actually pleasant to use so CX is not a chore.
The Shopify integration is tight and easy to assimilate at a glance.
Reamaze support is very fast and competent.

MotoTote
Stati Uniti
16 giorni di utilizzo dell’app
9 settembre 2024

I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.

US Poly Pack
Stati Uniti
5 giorni di utilizzo dell’app
16 maggio 2024

A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.

True Leaf Market
Stati Uniti
Oltre 4 anni di utilizzo dell’app

Assistenza

Reamaze può rispondere a qualsiasi domanda riguardo Reamaze Live Chat Helpdesk CRM.

Sviluppatore

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Lanciata

1 aprile 2014 · Changelog

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