Reamaze: AI Chat & Helpdesk

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.

Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.

Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.

We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.

Avoid this CRM at all costs—it's a costly mistake.

EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well.
It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!

Dakota helps our company realy good! Thank you!