Rebuy Personalization Engine

*Updated* as of 1/12/26. I was finally contacted by someone to resolve my issues. Christian has apologized and apparently the support ticket was incorrectly categorized. While my experience wasn't the best, they did address everything and got my issues resolved.

This app doesn't work well for my type of e-commerce store. However, it would work well for shops with subscriptions and selling products that are consumed and need refills.

We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.

We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth.

Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!

Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche.

If you get in contact with Steven or Katie, you're in great hands.

They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for.

Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it).

While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options.

Context: Been using rebuy for about 2.5 years now.

Thanks again guys!

We've been using Rebuy across multiple stores (Formuland), and the experience has been outstanding — thanks especially to Janet Gomez and Max Trummer.

Janet has been incredibly responsive, even during the busy BFCM season. She consistently goes above and beyond to make sure everything works smoothly, whether it's fixing BYOB configuration issues, adjusting collections, enabling features, or troubleshooting subscription upsells. Her attention to detail and willingness to jump in immediately makes a huge difference.

Max has also been excellent — clear communication, fast follow-ups, and very helpful when it comes to scoping and confirming custom work. Both of them make the entire Rebuy experience feel reliable and well-supported.

Rebuy’s features are powerful on their own, but the support from Janet and Max truly makes it next level. Highly recommended!

This app caused many glitches with the shopping cart. I had other discount apps that would not work with it. Make sure you check with your other apps to see if they are compatible to work with this.

The onboarding experience was smooth Maria was an all-star. We loved working with her and she was able to knock out our complex requests with ease. The app itself is outstanding, no idea how we operated without it. GAME CHANGER. If you're serious about increasing revenue then you need to be serious about REBUY.

I had the opportunity to work directly with Maria from Rebuy through the Strategic Program, and it was 100% worth it. She was incredibly supportive and knowledgeable, helping me understand the platform and setting me up for success. Together, we accomplished all the key action items we set out to achieve based on my business’s needs.

The changes we implemented have made a substantial impact on our website, especially in increasing AOV and improving product discovery for our customers, which was a major goal given our large number of SKUs.

Maria was amazing to work with and I highly recommend her!

Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions.

We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey.

Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!

Rebuy has been great to work with. Maria was incredibly helpful throughout the entire setup process and was quick to jump in whenever we ran into any glitches. Alex was also a great support and very easy to work with. Overall, the team made the implementation smooth and were very responsive along the way.