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Rebuy has been incredibly easy to use and hasn’t required any major dev work to achieve our cart and merchandising goals. What’s made an even bigger impact is the support - we’ve been lucky to work with such a dedicated CSM like Maria, who’s been instrumental in bringing ideas to life. I’ve shared inspiration from other brands I’d love to test on our store, and she, along with the launch team, consistently helps make those ideas a reality. We’re truly grateful for the partnership.
Having a CSM like Maria in your corner really does make all the difference, and it sounds like she's been bringing serious energy to your partnership 🤝 We'll make sure she and the launch team know how much this means. Excited to keep building with you!
Rebuy is much more than just a standard cart cross-sell app—it’s an end-to-end revenue generator. Since installing it, we’ve achieved a 5-figure lift in revenue using a combination of the Smart Cart, Checkout Cross-Sell, Post-Purchase upsells, and dynamic bundling. The features are powerful, but the support makes it even better. Our CSM is a wealth of knowledge and goes above and beyond to teach us how to fully optimize the app for maximum ROI.
That kind of revenue lift speaks for itself, and we love hearing that the CSM relationship has been just as valuable as the product 🚀 We'll make sure the team knows their work is making a real difference.
Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.
Bottom line impact and a support team that actually shows up. That's exactly what we're here for. 🚀 So glad the Smart Cart updates have been making a real difference, and we'll make sure your CSM and support team know you said this. Give us a shout if you ever need anything!
We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing.
The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business.
It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand!
Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
Maria has been an excellent and responsive representative for Rebuy. She has helped us build our widgets around our product categories and recommendations. We meet weekly and she's ready to dive into our to-do's. Thankfully, Maria will also take the time to review our team's widget setup prior to launch to ensure we've setup our widgets correctly.
Maria is the real deal, and reviews like this are exactly why we love what we do! 🌟 So glad she's been such a strong partner in building out your widget setup and keeping things moving week over week. We'll make sure she knows her work is being noticed.
I'm a small business owner and we installed Rebuy just over a month ago. The smart cart is fantastic and a very good tool to increase average order value. I am still setting up the bundle builder but just the smart cart has blown me over. The support team is also brilliant and I can genuinely say that this is one of my best app experiences on Shopify in 5 years! Well done Team Rebuy!
Five years on Shopify and this lands in the top tier, that genuinely means a lot to us 🙌 So happy the Smart Cart is already making an impact, and we can't wait to see what you unlock once the Bundle Builder is live. The whole team is rooting for you!
Rebuy is a truly interesting app that suits varied applications across our website. The AI Agent is phenomenal and suggests helpful CSS. You can pay for customisation from the Launch Team but we also found the general support was above and beyond helpful. Our contact, Lida, was incredible! She was so thorough and proactive and consistent; a real joy to work with. Thank you!
Lida is going to love seeing this. So glad the support experience landed the way it should, and we'll make sure she knows you said something. 🌟
Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.
Thank you so much for the kind words! We're so happy to hear that Dan and the team were able to provide the support you needed during your transition. We’re committed to ensuring everything works seamlessly for you, and it’s awesome to know you’re seeing positive results. If you ever need anything else, don’t hesitate to reach out, we're here!!
