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Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!
Really appreciate you calling this out—Dante’s been a huge asset to our team, and it’s great to hear how much of a difference he’s made. We’re glad Rebuy’s flexibility is coming through clearly, even without a technical background. Thanks again for the thoughtful feedback!
Rebuy has been a great success for us and I would strongly recommend it. Alejandro and Aiman were very helpful getting us started, and every other team member ("Rebots") that I have interacted with have been excellent. This is a wonderful company that really cares about its employees and customers and I am very glad to have connected with them.
Thank you so much for the kind words! 😊 We're thrilled to hear that Alejandro, Aiman, and the whole team were able to help you get started and make a lasting impact. It's great to know you feel the care we put into both our team and customers — we're excited to continue supporting your success! 🌟🙌
We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable.
The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there.
Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help.
Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.
Wow—thank you for such an incredibly thoughtful review! It’s great to hear Rebuy’s driving real results across your stores, and we’re glad the platform and support team are delivering where it counts. We’re committed to keeping that momentum going so give us a shout if you ever need us! 💪
So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++
Wow—thank you so much for this incredible feedback! We’re so happy to to hear that our team (especially Lam!) made your setup smooth and that our resource guides hit the mark 🙌 - Reach out if you ever need any help!
Reza is truly the best! We’re beyond grateful for his incredible patience, knowledge, and support as we worked through setting up ReBuy on our new store. He made the entire process feel smooth and manageable, even when things got a little tricky. His attention to detail, quick responses, and genuine willingness to help didn’t go unnoticed — it made all the difference. Couldn’t have done it without him, and we’re so lucky to have had his guidance through this setup!
Thank you so much for sharing this! We’re so glad Reza could make the setup process smooth and manageable for you. 🙌 His dedication to supporting you means the world, and we’re excited to continue helping you succeed with ReBuy!
UPDATE:
Rebuy was kind enough to reach out to us to help fix the issues we were experiencing. While this app didn't work out for our store in the end, their customer service is exceptional to ensure you are left feeling happy until it's resolved.
Thank you for taking the time to share this — your experience isn’t what we strive for, and I’m sorry to hear it’s been frustrating. It sounds like there were some gaps in our support and setup, and we’d really appreciate the opportunity to connect directly to better understand what happened and work toward a resolution. Someone from our team will be reaching out shortly.
My Launch Manager Monica did a great job answering all my questions and communicating our customizations needed. The Engineer, Steven, that worked on our site crushed it and well exceeded my evelopment customization expectations. The app started generating revenue for us upon the first day we launched it and I am hopeful it continues to grow our AOV and conversion rate.
Love hearing this—Monica and Steven will be pumped to know their work hit the mark! It's awesome that you saw revenue from day one 📈. Thanks for the feedback and for trusting us with your business.
We’ve seen a clear lift in AOV and conversion since installing Rebuy—honestly, the results speak for themselves. On top of that, the customer service has been beyond fast and incredibly patient. Anytime we had a question or needed support, the team was right there with helpful, thoughtful responses. Highly recommend.
We’re so thrilled to hear about the impact Rebuy has had on your AOV and conversion rates! 🎉 We love hearing that our customer service team has been there to support you every step of the way. Thanks for the high praise! 🙌🚀
The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.
Thanks a lot for the kind words! 😊 So glad our support team could help you out and that Rebuy is making a difference with your sales. Give us a shout if you ever need anything!
Some amazing features but customer service is completely useless. Spent an hour on live chat with someone who had no idea how to create a post purchase upsell offer.
Thanks for your feedback. We are sorry to hear about your experience with support — that's definitely not up to the standard we aim for. One of our leads has already reached out and will follow up to see what we can do to make things right.