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This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.
Hi!
Thanks so much for the updated review. We are so happy that we were able to get things working! We look forward to a long successful partnership with the sleep-no-more brand.
It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!
Hi!
Thank you for your review. We're truly sorry to hear that you have had some difficulties with the application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Great app. Support is super helpful. Highly recommend for all stores interested in increasing sales.
Worth it. So far so excellent. Support is A+. Installation was straightforward and there are a multitude of options offered for cross-sells and upsells. Look no further, these guys are moving in the right direction.
I'M BACK with a 5 month review -- This is essential in your app stack. Been using Rebuy for over 5 months now and not only have we substantially increased our AOV but the tools available allow for a high level of personalisation. The support is next level. I can’t speak positively enough about the team going above and beyond with any interaction I’ve had. Not just being nice - but being competent - massive win! Rebuy seems to continually put resources into building and creating a tool with even more capability for merchants. 6 on 5 stars for Tom & Gary. 100% would use again and again and again. Thanks Rebuy.
Thanks so much for the review! We are glad to hear that you're finding the product worth it, and that the support you've received has been top-notch. We will be sure to pass on your positive feedback to the team responsible for the product's development and support. Thank you again for taking the time to share your thoughts!
Rebuy is top notch! Support is fantastic, program and logic are great. We finally have a high performing upsell tool
Extra special thanks to Reza, Tamanna and Nathan!
Thank you for your kind words! We're thrilled that Rebuy is delivering excellent results for you, and our team is dedicated to providing outstanding support for your high-performing upsell needs. Don't hesitate to reach out if you need anything!
We have increased our AOV and the volume of items added to our customer checkouts through Rebuy. It is easy to use and their customer service team is quick and effective! They have even done several customizations for us. I highly recommend this app!
Super thankful for your review! Your Smart Cart looks amazing! Please keep in touch and let us know if there is ever anything else we can assist with 🙌
Great app and even better customer service! Needed some customizations to work with our store and they did it no problem. Very responsive! Highly recommend.
Thanks for the great review! We are excited you are loving the app and the support :-)
This app is 100% worth it! Rebuy is very user friendly and if you do have any questions their team is right there to help. Reza has been extremely helpful and knowledgeable with getting some of these features set up on our site and even went the extra mile in helping us with additional dev work.
We're delighted to learn about your positive encounter with Rebuy! Our team is dedicated to providing exceptional customer service, and we're pleased to hear that Reza's expertise and commitment contributed to your outstanding experience. Your kind feedback is truly appreciated, and we're committed to assisting you at every stage of your journey!
When we discovered ReBuy, we didn't just discover an "app", we discovered a way to transform and grow our business, and oh, the customer support and technical team are top-notch which is an added bonus!
Thank you so much for taking the time to share your positive experience with Rebuy! We are grateful to get the chance in contributing to your online store's success. Please give us a holler should you ever need assistance 😊
This app is a game-changer. I recommend for any Shopify store with multiple skus and where AOV is a KPI.