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Terrific App. That said-- I don't think app is an appropriate definition for ReBuy; they are a must-have for any committed E-comm brand looking to scale.
We are thrilled to hear that you found our app to be terrific and a must-have for your brand and other brands looking to scale! Thanks so much for sharing your thoughts. Please let us know if there is ever anything we can do to help your continued success!
Matt is an absolute legend. His guidance was invaluable, it was also intertwined with kindness, patience and technical expertise.
We thank you for taking the time to share your positive review and experience of Rebuy! We are honored to be able to contribute to the success of your online store. If there is ever anything we can do to help, please do not hesitate to let us know! P.S. Matt is indeed a legend 😊
Contacted the support as the smart cart doesn't work with the theme that is setup and after 5 days i am still waiting and nothing has been done. Even having access to my shopify they aren't contacting me anymore. Pretty disappointing as thats the only reason i haven't started my ads with a non working cart upsell. So now i will have to set everything up from scratch with a different app
Sorry for the poor experience! Our live chat support is only available M-F 9-5 EST and looks like we were in contact with you on Friday and then also touched base with you on Tuesday, our first day back in the office the following week (we take all US holidays off) with no response from you.
We are sorry the experience wasn't what you were looking for! Please feel free to reach out to me to directly and I would be happy to personally walk you through getting setup with Rebuy.
Please email me at dylan.gifford@rebuyengine.com
Thanks,
Dylan G
Director of Growth
This is so powerful and integrates SO many of the features we've been wanting to implement. Downloaded this app and deleted about five others. Their support is super helpful too and quick to respond!
The customer support is top notch -- they really went above and beyond to help us get our smart cart looking how we wanted. And we're already seeing some great results with it!
That's great to hear! We're so glad that our customer support was able to help you out and that you're already seeing positive results. We take pride in our customer support and are always striving to provide the best service possible. We look forward to hearing more success stories like yours!
A game-changer. If you do not have this product, you are leaving money on the table. Team is incredible, product is even better. Couldn't recommend more.
Caveat: we are still very new to this app so we will publish update once we have used it for longer. So far we are happy with the results. It seems to do what it claims to do. After a few initial difficulties, Rebuy support (Bradley in particular) really helped us get going. In the middle of our onboarding we heard that Rebuy has entirely overhauled their pricing structure but luckily we got in before that so we are grandfathered into the old pricing structure! If not for that a small business like us would not have been able to afford the new pricing. We are optimistic and excited about this app; let's see how it goes!
Hi Monkey Mind Team!
Thank you for the impressive review! We are happy to hear that you have been having such a wonderful experience with the Rebuy app and our Team thus far. Please don't hesitate to reach out should you have any questions :-)
Very nice app! We have had it for 5 days and it already increased our AOV by 50%. Super helpful staff! Quick and friendly replies and are helping with everything! I can very much recommend!
Thank you for the wonderful feedback! It's amazing to hear our app boosted your AOV by 50% in just 5 days, and we're thrilled you're happy with our support team's assistance. Your recommendation is greatly appreciated, and we're here to keep delivering top-notch service to help your business succeed. Cheers to your ongoing success with us! 🚀🛒😊
currently has fulfilled 80% of the function i expected. Overall is good. The functions are super comprehensive which also means it takes more time than other app to set it up.
We are grateful for your positive review! If you encounter any difficulties during the setup process, please feel free to contact us through the in-app chat. Our support team is always ready to assist you and will be delighted to help. 😊
Rebuy is already making extra revenue for my store the first day I installed it. Straight forward to get up and running. UPDATE: This was supposed to be a 5 star review not 4... my mistake!
That’s awesome! Congrats!! Thank you for the positive feedback!! What can we do to earn a 5 star review! That is our goal!! Please email me at john.erck@abovemarket.com and we will work hard to make this happen. Again thank you and stoked on your new sales!!