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Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating.
Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.
Thank you for your honest feedback and for highlighting Dante's exceptional support. We apologize for any confusion regarding the pricing structure and are happy to work with you on the topic. Your praise for the Rebuy Engine and Smart Cart feature is greatly appreciated, and we're committed to continuously improving to meet your expectations. 🌟💼🛠️
I wish there was a 10 star rating I could give this app. Honestly, such a powerful tool, highly customizable. Above anything else, the team there is super smart and helpful. I can't recommend this app enough. Thank you!
Thank you so much for the review! We are happy to hear you had an excellent experience with our support team and are enjoying the app and all of its power!
You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.
Thanks so much for the review! We are happy that you are enjoying the app.
We are always enhancing the product and would love some more feedback from you about your experience to understand what you are looking to get out of the app in the future. We will be in touch to discuss!
⭐⭐⭐⭐⭐
WOW what an amazing app! where was it until now? Very easy to sync with my store and get some extra revenue from emails.
Also, the ReConvert integration right off the best makes it truly worth the app. 5/5 for sure! Thank you for creating this amazing app!
Hey thanks for the positive feedback. We appreciate the review! Helps us and other merchants. Glad to hear you like the ReConvert integration which is something we built to extend the power of Rebuy by allowing you to add intelligent cross selling to your ReConvert thank you page. It's one of our most powerful app to app integrations. ReConvert is one of our top integration partners too. Making use of the ReConvert integration is a smart way to leverage the value Rebuy offers. Nice work and thanks again for the positive feedback and 5 star review. It helps a lot.
- The Rebuy Team
-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
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Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives
Hi,
Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.
Very attentive and helpful support, resolved the problem despite its complexity. I've loved the app since I installed it, perfect functions.
We're over the moon knowing you had a great experience with our support team! Your satisfaction means the world to us, and we're so happy that we could help you with a tricky problem. 😊 Your kind words and ongoing support mean a lot to us. Thank you!
So much functionality built into this app! I was surprised to see all the different ways we can integrate cross-sells on our site www.felonycase.com. Check it out, we're using a pop-up to cross-sell an additional case, a cross-sell built right into the product detail pages, and a special cart pop out to add a screen protector and camera protector. It's already way better than the old cross-sell / up-sell app I used to use. Special thanks to Strauss for taking the time to ensure everything was set up and running flawlessly. Thanks.
Rebuy is one of the best apps I have encountered lately. The product works great, and I have seen revenue almost immediately. I would like to mention Reza Zohori. He guided me from the beginning till now. He has demonstrated expertise, helpfulness, and professionalism with all the widgets and settings. He is definitely an asset. Great app... I encourage everyone to give it a try...
Adela Nava
FabCreates
Thank you so much for the glowing feedback! We're thrilled to hear that Rebuy has been one of the best apps for you and that Reza has been a valuable guide. We appreciate your encouragement to give it a try! If you ever need more assistance or have questions, feel free to reach out. 😊
Really great! Works perfectly, easy to install and great service. It really does the job of many apps.
I love the way the app integrates seamlessly with our store. And the Replenish email option is an excellent feature for us. Had a few teething issues during set up but they were sorted out straight away by the great customer service! In addition, Flynn did an excellent job helping to style our Smart cart.