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Worst shopify app we've used. The features the app promise to deliver are nice. The problem is some key feature NEVER work for us. For instance, the app was supposed to send 3 emails to the customers who abandoned the cart. It did not email the customers at all.
We reported this issue to the customer support. They promised to investigate the problem and get back to us. We have never heard from ...
Thanks a lot for the review, we appreciate the feedback! :)
I just checked your conversation with our support team and as per we discussed, the reason why Recart didn't send ...
Received an email that a cart was recovered and an order placed for $71. The cart did exist, however your app rounded the amount up from $70.99 - I've not yet seen anything stating that you do rounding, but when it comes to accurate revenue, that action is dubious, and more to the point, no such order was placed. How do I trust an app that has given me bad data from the beginning?
Thank you for the feedback, we really appreciate it! :)
We only round the sales value on our dashboard to make it easier to display - as the dashboard is designed to be able ...
Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support.
Thanks for the review, we always appreciate the feedback.
We are very sorry you had a bad experience with our support team.
Our support team is always more than happy to help ...
complex, lack of support. Maybe I'm not so tech savvy just like all the small startup.
Thanks a lot for the review! :)
We're always working on making Recart as easy to use as possible, but we do understand that our users might still need assistance - that's why ...
BOO Too expensive and doesn't work!
Thank you for your feedback! :)
We offer a 7+21 days free trial, so you have time to see if Recart can make you enough extra sales before subscribing.
However, you have to ...
It doesn't work. I installed it and it says 'ok'. That's it.
Thanks a lot for the review! :)
We couldn't find any conversations on this - our support team is always more than happy to help you with any issues you may have, so please ...
can not send email by using my store email. All of email sent by this app go to spam box
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By ...
Awful app; Our team paid 2 months, we had 150+ add to cart, but only 17 have been retargeted.
I contacted support since 1 month, they don't answer the question but talk about others things that are irrelevant to my problem.
Then I Tried to get refund, apparently 17 retargeting is worst the money
This is my experience with this app.
Thanks a lot for the review, we appreciate the feedback! :)
As per we discussed, the reason why Recart couldn't capture many abandoned carts on your store was because your ...
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of ...
Thanks for your feedback!
We are very sorry for your disappointment and we apologize for your bad experience.
Nevertheless we do not want to let you go with this negative ...
Had to come back and change my review to 1 star. they offer an extended 21 days on your trial if you leave a good review, but when i messaged them to claim that extra 21 days, I was told all they could do was give me a "thank you" Not to mention that I contacted them 10 different times in the span of a week, and only got 1 response, which was to tell me they couldn't do the extension on the trial ...
Thank you for your review, we always appreciate the feedback. :)
We are very sorry you had a bad experience with our support team. Even though our support team is not ...