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Worst shopify app we've used. The features the app promise to deliver are nice. The problem is some key feature NEVER work for us. For instance, the app was supposed to send 3 emails to the customers who abandoned the cart. It did not email the customers at all.
We reported this issue to the customer support. They promised to investigate the problem and get back to us. We have never heard from the support. We contacted the support again 2 weeks later. They promised to fix the problem and get back to us. They forgot to get back to us again. Meanwhile we lost lots of sales and we could not recover 99% of cart abandonment. Still want to recover the cart using this app? Wish you best luck to you because you ain't gonna recover most of cart. Go for another cart abandonment app.
Thanks a lot for the review, we appreciate the feedback! :)
I just checked your conversation with our support team and as per we discussed, the reason why Recart didn't send out your 3rd message is that it was set to 48 hours and on the screenshot, you have sent us, you can see that this timeframe wasn't over yet. If you check your earlier messages, you can see that the messages were sent out successfully.
We discussed the matter in that conversation, however, we got no answer from you to our explanation. :(
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
Received an email that a cart was recovered and an order placed for $71. The cart did exist, however your app rounded the amount up from $70.99 - I've not yet seen anything stating that you do rounding, but when it comes to accurate revenue, that action is dubious, and more to the point, no such order was placed. How do I trust an app that has given me bad data from the beginning?
Thank you for the feedback, we really appreciate it! :)
We only round the sales value on our dashboard to make it easier to display - as the dashboard is designed to be able to display multiple currencies, this way the values can be represented more aesthetically.
However when it comes to calculating the extra revenue for each month, we use the accurate values without rounding, so it won't affect the accuracy of the generated extra revenue.
In case you have any further questions, feel free to reach out to us in the future! :)
Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support. Bad support.
Thanks for the review, we always appreciate the feedback.
We are very sorry you had a bad experience with our support team.
Our support team is always more than happy to help you so please feel free to get in touch anytime! :)
complex, lack of support. Maybe I'm not so tech savvy just like all the small startup.
Thanks a lot for the review! :)
We're always working on making Recart as easy to use as possible, but we do understand that our users might still need assistance - that's why our support team offered to help you with setting up the app a couple of times.
If you'd like to give Recart another try with our team's help, please feel free to get in touch anytime :)
BOO Too expensive and doesn't work!
Thank you for your feedback! :)
We offer a 7+21 days free trial, so you have time to see if Recart can make you enough extra sales before subscribing.
However, you have to receive a very-very low amount of traffic to earn less than $29 with Recart. If you have more than 50 visitors a day, Recart will make more extra sales for you. If you don't have 50 visitors, - I'll be honest - Recart might be not the perfect tool for you. :(
It doesn't work. I installed it and it says 'ok'. That's it.
Thanks a lot for the review! :)
We couldn't find any conversations on this - our support team is always more than happy to help you with any issues you may have, so please don't hesitate to get in touch if you need help! :)
can not send email by using my store email. All of email sent by this app go to spam box
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service.
However, you can always change your reply-to email address in your Settings - My Store - Email settings.
We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL.
However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few email goes to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
Awful app; Our team paid 2 months, we had 150+ add to cart, but only 17 have been retargeted.
I contacted support since 1 month, they don't answer the question but talk about others things that are irrelevant to my problem.
Then I Tried to get refund, apparently 17 retargeting is worst the money
This is my experience with this app.
Thanks a lot for the review, we appreciate the feedback! :)
As per we discussed, the reason why Recart couldn't capture many abandoned carts on your store was because your subscription tools weren't properly optimised for your store. We even offered to jump on a quick call with you and help you set them up properly, and we were sad to see that you uninstalled Recart instead.
Please do let us know if you'd like to give Recart another try, we'd be more than happy to make sure all your subscription tools are optimised for your store. :)
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.
Thanks for your feedback!
We are very sorry for your disappointment and we apologize for your bad experience.
Nevertheless we do not want to let you go with this negative impression, so we have reached out to you in private in order to sort things out.
We hope to hear from you soon.
Best,
Recart team
Had to come back and change my review to 1 star. they offer an extended 21 days on your trial if you leave a good review, but when i messaged them to claim that extra 21 days, I was told all they could do was give me a "thank you" Not to mention that I contacted them 10 different times in the span of a week, and only got 1 response, which was to tell me they couldn't do the extension on the trial. This app does exactly what 10 other apps just like it do, the difference, their customer service isnt terrible, unlike Recart. WORST CUSTOMER SERVICE EVER!
Thank you for your review, we always appreciate the feedback. :)
We are very sorry you had a bad experience with our support team. Even though our support team is not available 24/7, we always do our best to respond as soon as possible.
When you sign up for Recart, you start an initial 7 days of free trial. We indeed offer an extension to up to 28 days through completing simple actions.
I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren't allowed to do so and we highlighted this fact on the Extend Your Trial page as well. We offer a trial for other goals such as 'enabling Messenger subscription', etc.
Our support team is always here to help you if you have any question so please don't hesitate to contact us! :)