ReConvert Upsell & Cross Sell
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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What a pathetic experience. This is so expensive and they just charge me 101 USD for 13 days even usage in this period was almost zero. I have just uninstall the app and never going to use it. when there is no transparency. Please stay from this app.
Hi
Thank you for sharing your feedback and sorry to hear that you're frustrated. I have checked the chat logs and cannot see any interaction with our customer care team.
Our system operates based on the subscription status within the Shopify app store, and charges are applied according to our app's terms and conditions that you approved when you installed the app. You can find out more here: https://help.reconvert.io/en/article/reconvert-pricing-for-shopify-how-much-does-reconvert-cost-1wpfs0v and we have a handy calculator that merchants can check in advance how much the app is likely to cost them here:- https://reconvert.webflow.io/#pricing
I've reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
ReConvert
That annoying thing is always there, always asking me to write a review.
您好
非常感谢您的反馈！我很抱歉给您带来了这样的困扰，我完全能理解您的感受。
我已经通过消息联系了您，希望可以进一步帮助解决您的问题，并向您展示 ReConvert 的真正价值。如果您愿意，我们可以安排一个快速的通话来讨论。我希望您能稍微会一点英语，这样我们可以一起解决问题 😊。
期待您的回复！
真诚的问候，
Avraham
客户成功总监
Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.
Hi,
Thank you for your feedback, and I’m really sorry to hear about the issue you say you've experienced with charges.
I'm going to reach out privately to assist and to get to the bottom of what went wrong for you.
Best regards,
Avraham
Director of Customer Success | ReConvert
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement.
A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired.
While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability.
For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Hi Talis
Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way.
It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges.
I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve.
Best regards
Avraham
Customer Success Director
kostenlosen plan ausgewählt und über 100 Euro bei uns abgebucht, Traurig
Hallo!
Vielen Dank für Ihr Feedback! Es tut mir leid, dass es zu Missverständnissen bei der Preisgestaltung von ReConvert gekommen ist. Ich habe Ihnen eine Nachricht gesendet, um die Situation zu klären und hoffe, dass wir einen Termin für ein kurzes Gespräch finden können, damit ich Ihnen persönlich helfen kann.
Bitte beachten Sie, dass ich kein Deutsch spreche – ich hoffe, Sie sprechen ein wenig Englisch, damit wir zusammen eine Lösung finden können. 😊
Ich freue mich darauf, von Ihnen zu hören!
Herzliche Grüße
Avraham
Director of Customer Success
ReConvert
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Hi
Thank you for sharing your feedback and bringing this to our attention.
We’re sorry to hear about your experience. Our system operates based on the subscription status within the Shopify app store, and charges are applied even if the app isn’t actively generating revenue, and/or inactive, as long as it remains installed. That said, we completely understand your frustration and want to help resolve this for you.
Our team has already reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.
Hi,
I'm sorry to hear you’re unhappy with our pricing. While of course it's your choice which apps you choose to use (and whether that includes our own!), I'd like to address your concerns directly and make things right.
I'll reach out to you personally to help resolve this matter.
Best
Avraham
Customer Success Director
ReConvert
with regret donot usefull anything from it
Hi Pink Life,
I was truly surprised to see your review 😟, as most of our merchants find exceptional value with ReConvert - many even achieving over 4000% ROI! 🚀 It looks like you didn’t complete the 30-day no-risk trial or reach out to our 24/7 customer care team for assistance. From what I can see, you installed the app on 21 November 2024 and uninstalled it the same day, then reinstalled it on 2 December and left a review shortly after. I’m genuinely confused... 🤔
We’re here to help you succeed and ensure the app works perfectly for your store. Leaving a review like this without fully exploring the app or allowing us to assist isn’t helpful to you, us, or other merchants who rely on accurate feedback.
If you’re open to giving ReConvert another shot, we’d love the chance to help set you up for success. 💪 Feel free to reach out anytime - we’re happy to support you every step of the way!
Best regards,
Avraham
Customer Success Director
Die App ist mit Vorsicht zu geniessen. Sie wurde geupdated und auf einmal waren vier Flows aktiv, die ich gar nicht wollte bzw. mit unserer Logistik abbilden kann.
Keinerlei Information, nichts. Unglaublich
Hallo D,
Danke, dass Sie uns darauf aufmerksam gemacht haben. Es tut mir wirklich leid, dass das jüngste Update für Verwirrung und Frustration gesorgt hat. Ich habe mich bereits direkt an Sie gewandt, um das Problem zu verstehen und alles wieder in Ordnung zu bringen. Ich werde auf jeden Fall mit Ihnen zusammenarbeiten, um das Problem zu lösen und sicherzustellen, dass Ihre Abläufe wie erwartet ablaufen.
Ich werde mich in Kürze mit Ihnen in Verbindung setzen, um Ihnen weitere Einzelheiten mitzuteilen, und ich freue mich sehr über Ihr Feedback.
Mit freundlichen Grüßen,
Avraham
Customer Success Director
UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY.
DO NOT USE THIS APP
complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND
Update:->
Hi Kaan,
Thank you for updating your feedback - I've updated ours here too. I’m truly sorry to hear about the issues you’ve experienced with ReConvert, and I want to emphasize that I’m here to personally address them.
I’ve reached out to you directly several times to resolve these concerns, yet I haven’t received any response from you. I understand your frustration, but leaving additional negative feedback on the app store without engaging with our attempts to help makes it difficult for us to resolve the situation. My goal is to work with you to address the issues you’ve raised, including the charges, delays in communication, and technical challenges, so we can find a resolution that works for you.
I’ve emailed you again to revisit these matters, and I remain committed to making things right. If there’s anything else you’d like to share, please don’t hesitate to reply so we can work toward a solution together.
Your feedback is important to us, and I hope we can turn this around for you.
Kind regards
Avraham
Customer Success Director
ReConvert