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Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :)
Thank you for giving us a chance and thank you for your honest review.
I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members.
I want to address some of the points mentioned in your review:
1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :)
2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing.
This is what we make it look like by default:
shorturl.at/oIL38
But you can easily make it look like this:
shorturl.at/fopU9
Or even like this:
shorturl.at/nC279
to prevent any confusion from happening.
I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary.
Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches.
Looking forward to your reply,
Eric | ReConvert CEO
excellent
i have never seen a most powuerful app thx you so far , i am french and i can use most powerful
Merci pour la note 4 étoiles !
Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. Sentez-vous libre de partager vos pensées! care@reconvert.com et demandez-moi, Jordan, et je ferai de mon mieux pour essayer de mettre cela en œuvre pour vous - si nous le pouvons ! 🙏😊
Meilleurs vœux!
Jordan | Customer Care
Konstantin, me ayudo en todos los problemas que tuve, solucionándolos de manera eficaz y siendo muy muy amable
Really happy with the app, integration, price, and support. But everytime I change my product the star reviews do not automatically update and I have to contact support. Would put 5 stars if this bug was fixed.
Hi there, thank you for your honest feedback :)
Thank you for the 4-star rating!
We're thrilled you enjoyed our app.
Our support team fixed that bug! Please, contact us via live chat or email, thank you.
If you feel that's 5* worthy, we'd love to see your review updated! 🙏😊
Best wishes!
Jordan | Customer Care
Loving it so far! Only up the morning and up-selled twice! Also Lee-Ann helped me with some issues I was have and is the bomb.com, extremely helpful customer service!
Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎
Wow so good. now my customers are able to see their tracking in the page of their order. great help!!
Thank you for your review!
Excelente atención recibida por parte de Alex, no solo me ayudo con la duda que tenía, sino que me asesoro e hizo todas las correcciones necesarias para la puesta en marcha. Super recomendados!
Gracias por su increíble revisión y comentarios 🙏 Nuestro equipo de soporte siempre está listo para ayudar 😎
I used this up to optimize customer service at checkout and I am very satisfied. The assistance was fast, kind and thorough.
Thank you for your amazing review🙏 Our team is always here to help 24/7😎
You are fruad. My sales are 5000+ Orders in one month(Not genereated by you) only 15-20 orders geneneted by your App then why you are charging $139 usd ? Your evil plan is exposed we put our all efforts to generate sales and you are taking benefit by the number of Orders. Your stupid App is able to generate only 15-20 Orders so ethically or technically we are bound to pay you according to your Sales BUT why you are charging us with the ratio of 5000 Orders ? You guys are very smart and evil minded. I suggest to all never use your App!
Hi there,
Eric here the founder.
Thank you for your honest review, I can assure you we're not evil in any way and do our best to help merchants grow and generate extra revenue.
I looked at your setup and I know you can 10X your sales generated by the app and I'm willing to help you set it up in a way that will be profitable to you.
Our pricing structure is very clear, we didn't do anything to mislead you, and I apologize if you didn't understand the way our pricing works.
Either way, I've been trying to reach out to you but couldn't get a response, if you'll give me the chance I promise we can make things right and make sure you're happy with the app's pricing and results :D
If you'll be willing to give me personally another chance, just reach out to me at eric@reconvert.io and I'll do anything I can to make it right.
Looking forward to your response,
Eric | ReConvert CEO
inititally I had issued with the app when requesting a refund they asked me to update my review to get a refund. I am now giving them a 1 star from my original 3 star . I would not recommend this app.
Hi there,
This is Ariyeh the CEO, I there is a misunderstanding here. In order to refund you we need you to have the app installed, can you please reinstall the app so I can personally issue a refund for you.
It's a limitation by Shopify, we can't issue refunds as long as the app isn't installed.
I tried calling you and emailing you multiple time, I also sent a message to your messenger page but didn't get any answer.
Obviously, you don't have to remove your review but I'll personally appreciate it if you do :)
I apologize if our support agents weren't clear about this,
Please get back to me, I'll be happy to help with whatever you need, I'm sure it's just a big misunderstanding,
Ariyeh.