ReConvert Upsell y Cross Sell

My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!

new update is very bad

terrible rip off

consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell.

I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.

We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.

Don't get any post purchases now that the app has been updated. How can I get the Original version back?

need plus plan to edit checkout!!

very bad

Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo

Do not recommend
By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.

The staff has been deceitful every step of the way. Ashley told me the development team would fix my problem on Saturday - but the development team doesn't work on the weekends. Safta told me on Saturday that the development team had looked at the issue - again, the development team is not in office on the weekends, so this claim cannot be true. Riya said the feature setting was not turned on and so she just turned it on - which does not align with Ashley and Safta who both looked at the feature and confirmed it was activated. Riya said the issue would be fixed on Monday when the dev team was again available.

So, on Monday, I went to receive an update and Jordan, the supervisor, told me that the issue may take weeks to resolve. He also pointed out how many sales I've made using the app implying that my issue was not a big deal - at which point I showed him that 75% of those sales were made by me doing testing. He said he did not realize that and offered no apology for the obvious overlook. He also did not apologize for the disrespectful behavior of the support staff. The feature in question that is not functioning properly is a fairly simple and absolutely necessary feature - the images for the variant selected in the post purchase offer don't change - which causes my customers to feel confused about their purchase, leading to either no purchase at all or an email about their confusion. This simply cannot take weeks to fix, and I had already been advised that the issue would be resolved Monday. Ultimately, Jordan refused to call me to discuss the matter and refused to five me the Director of the customer experience's name or contact information and ended the chat with "He will contact you IF he finds a reason to" and then blocked me from chatting entirely.

The clear pattern here is the lack of care from support staff. I've had issues with apps prior, we all have, especially at onboarding. Thats acceptable and is part of the onboarding experience. However, the never-ending runaround and dishonesty from the staff is something I truly can say I have never experienced with any other app I've ever used.

Bottom line, just based on the support experience alone, I would not recommend this app. There are more bugs that I have not listed such as funnels not showing when they should, confirmed to be a fault by the support staff. But truly, as a business owner and avid app user on Shopify, this is the absolute worst, horrid customer service experience have ever had...by far.