Upsell.com (ex ReConvert)
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BEWARE - THEY USE YOUR CHECKOUT PAGE AS THEIR AD FARM.
When I found out about it from an upset customer, I contacted Shopify and they identified the issue was Reconvert showing their ads on our website.
When I contacted Reconvert, they stated that yes they do and it's a "feature". I never accepted this - ads were being shown without our consent or knowledge.
We lost significant brand trust.
On top of that, it was not worth the cost. Reconvert rarely resulted in sales and never paid for itself.
It turned out to be a liability in every way.
Hello Autumn,
Thank you for sharing your feedback. We sincerely apologize for the frustration and the impact this has had on your brand trust; this is certainly not the experience we want for our partners.
Regarding the ad feature, our goal was to provide a new revenue stream for our merchants. We understand that transparency is vital, which is why we sent out a notification to all users two weeks before the feature went live with instructions on how to opt-out. However, we clearly missed the mark in ensuring this was communicated effectively to you, and we take your feedback to heart.
We also regret to hear that the app’s ROI didn’t meet your expectations. We want our tools to be a growth engine for your business, not a liability.
We have already reached out to you via email to offer a solution and discuss how we can make this right. Please check your inbox, or feel free to contact us directly so we can resolve this for you immediately.
Best regards, The upsell.com Team
Update [02/18/2026]: Hi Autumn, we’ve sent a couple of follow-up messages to your email as we haven't heard back yet. We are very eager to provide a solution and address the concerns you raised regarding your account. Please check your spam folder or reach out to us directly so we can resolve this for you immediately!
We didn't use the app for probably a year or so und forgot to delete it. With the time, the amounts charged went 10x out of nowhere. Last month they charged us $319 for nothing.
Seems very criminal.
Upsell.com team - if you want me to adjust this review, please refund
Hi there
Avraham here, Director of Customer Success at Upsell.com
I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.
I have already reached out to you directly with a full resolution
If you are open to giving us another chance, please reply all to the email I've sent you (to make sure it's received by me directly).
Many thanks
Avraham
Director of Customer Success
Upsell.com
Be aware! This app charges based on how many orders you made and it doesn't matter what sales channel or if the upsell is displayed at all. For 2 months I was selling a lot at live events using Point of Sale when I sold things myself and their app was never used but yet those orders counted toward my total order count and they charged me for the highest tier £19.76 for 2 months. This pricing is a rip off and doesn't make sense.
We hear you, and we’re sorry for this billing oversight. We agree that your pricing should accurately reflect your app usage. We’ve sent you a private message to resolve the billing for the past two months and to update your plan moving forward. Please check your inbox so we can get this sorted for you immediately!
Update [02/18/2026]: We’ve sent you a few emails to resolve the billing for the past two months and to move you to a custom plan moving forward. Please check your inbox and DMs so we can get this sorted for you.
Extremely unethical and scammy app do not use them. It's absolutely not worth it.
They install a bunch of scam offers like some "capital one affilate offers" on your checkout page that show to all your customers without your consent. And when I confront them in the customer support chat, they claim that this "beneficial feature" a feature.
That's beneficial, they're just stealing money via affiliate offers from your customers and claim that this feature never automatically gets turned on. It's complete bullshit, I never turned this on in my life.
These people need to watch out or i imagine they will get sued very soon for these extremely unethical business practices.
AVOID THIS APP
Hi Mateo,
Thank you for your feedback. We take accusations of unethical behavior very seriously and would like to clarify the situation.
The feature you're referring to was announced to all merchants via email two weeks prior to launch with full instructions on how to opt-out. After investigating your account, we found that because you had previously unsubscribed from all product update communications, you didn't receive that specific notification. This was a technical limitation of the unsubscribe settings, not an attempt to bypass your consent.
We have already disabled the feature for your store and reached out to you via email with a resolution.
We haven't heard back from you yet, but we would love to resolve this. Please check your inbox or reach out to us.
BEWARE!!! THEY WILL CONTINUE TO CHARGE YOU EVEN WHEN YOU ASK THEM SEVERAL TIMES TO CANCEL!!!!!! Would not work with my theme and needed to write code for it. Would NEVER RECOMMEND. IM ABOUT TO CALL A LAWYER!!!
Hi there
Avraham here, Director of Customer Success at Upsell.com
I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.
I have already reached out to you directly with a full resolution
If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case.
Avraham
Director of Customer Success
Upsell.com
I had a very frustrating experience with Upsell.com.
There is no clear or real time overview of the costs you are building up while using the app. Charges are not visible in advance and are suddenly deducted, which came as a complete surprise.
In my case the app generated €340.86 in upsell revenue, while €424.70 was charged in usage fees. Paying more than the app earns makes no sense for a merchant.
The pricing structure is unclear and based on impressions that often do not convert, yet still count towards billing. Without clear cost visibility or safeguards this app is risky to use.
I would not recommend this app unless you are willing to constantly monitor your Shopify bill and accept unexpected charges.
Thank you for sharing your feedback. We take concerns regarding billing and transparency very seriously. We have reached out to you multiple times via Email to discuss your specific account charges and review these calculations together, but we have not yet received a response.
Our goal is to ensure our pricing adds clear value to your business. We would welcome the opportunity to investigate your case further and clarify how our usage fees are structured. Please check your inbox or reach out to us directly so we can resolve this for you.
I was billed $400... WITHOUT MY CONSENT.
Beware. I was introduced to Upsell.com by a close friend. I tried it out, couldn't make it work. I just moved on.
2 weeks later, I was billed $400 right away in ONE SINGLE BILL and they said it was because my 14-day trial ended. At this point I had made $0 from the app. I talked to customer service for 15 minutes - refused to refund me.
I made a HUGE fuss. Finally a new agent comes in, and then agrees to the refund, which I appreciate.
But, from a logical perspective, this is SKETCHY company.
They bill you rightaway after the trial based on your TOTAL STORE ORDERS. Which means, if u have a big store - they gonna bill you big from the start even though you have not directly made any money from their app, which is BS. They then use the fine print to lock you in.
LAST THING - the only way to cancel is to "uninstall the whole app" - which is again extremely sketchy. That forces people to stay subscribed just because I am not ready to entirely uninstall.
I would STAY AWAY and use another upsell app.
Their product may be good (untested for me) but their billing policy is SKETCHY AF. STAY AWAY. STAY AWAY.
Hi there, sorry to hear this was your experience. A full refund has already been processed, and we have followed up privately to confirm the details. We do not condition refunds on review changes; if there is a billing issue, we correct it regardless. Shopify merchants manage third-party app subscriptions through Shopify, and cancellation is handled there (commonly by uninstalling the app when you no longer want it active). We are reviewing how we present trial-to-paid billing and cancellation guidance so expectations are clearer upfront.
Be cautious, as they add advertisements to your thank you page without your consent. This is unbelievable and ridiculous. They claimed they sent an email about it, but how does that justify placing ads on our thank you page? What if we missed the email? This is the worst idea ever.
Thank you for sharing your feedback. We understand how this experience was not ideal for you. Our team has already been in direct contact, and we’re working closely with you to resolve this matter fully. We appreciate the opportunity to clarify and make things right.
Avraham
Director of Customer Success
Upsell.com (ex ReConvert)
They are absolutely criminal. Changed me 899USD without any notice. Downloaded it for a free trail, deleted it after 2 days. Now I see they charged me almost 900USD!!! Stay away!!
Hi there
Avraham here, Director of Customer Success at Upsell.com
I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused.
I have already reached out to you directly with a full resolution
If you are open to giving us another chance, please reply to the email or other messages I've sent you, or contact us via the in app chat and ask for me by name so I can take personal ownership of your case.
Avraham
Director of Customer Success
Upsell.com
I paid $19 for an upsell of $24—it wasn't worth it! Plus, the app stopped working for two weeks without warning, so it was definitely money wasted.
Hi there, I've reached out to you - we will resolve this for you!
Come back to me please asap - I really want to help!
Avraham
Director of Customer Success
Upsell.com (ex ReConvert)