ReConvert Upsell y Cross Sell
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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What a pathetic experience. This is so expensive and they just charge me 101 USD for 13 days even usage in this period was almost zero. I have just uninstall the app and never going to use it. when there is no transparency. Please stay from this app.
Hi
Thank you for sharing your feedback and sorry to hear that you're frustrated. I have checked the chat logs and cannot see any interaction with our customer care team.
Our system operates based on the subscription status within the Shopify app store, and charges are applied according to our app's terms and conditions that you approved when you installed the app. You can find out more here: https://help.reconvert.io/en/article/reconvert-pricing-for-shopify-how-much-does-reconvert-cost-1wpfs0v and we have a handy calculator that merchants can check in advance how much the app is likely to cost them here:- https://reconvert.webflow.io/#pricing
I've reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
ReConvert
The pricing is misleading on the shopify pricing table and we experienced only 3 orders that converted out of more than 550 orders in one month. Since the pricing is based on how many orders your store has, it ended up charging us more then we even converted.
Hey Jessica
I’m really sorry to hear that you had a frustrating experience with ReConvert - our goal is always to provide value, not frustration.
I’ve just sent you an email so we can sort this out together. Please check your inbox, and I’d love to connect to go over your setup and see how we can improve your results.
Looking forward to hearing from you!
Best,
Jordan
Customer Care Supervisor
ReConvert
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement.
A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired.
While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability.
For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Hi Talis
Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way.
It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges.
I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve.
Best regards
Avraham
Customer Success Director
UPDATE: IT'S BEEN FEW MONTHS UNINSTALLING THEY ARE STILL CHARGING YOU EVERY MONTH MINIMUM OF 4.04£ totally CRAZY.
DO NOT USE THIS APP
complete scammers. they take money from your store even though their app doesn't work "Riya" especially ignored me for weeks even though I told her the app is not working on my store. they said they would fix it and 1 week later I texted again they forgot, but they did not forget to charge me for 5-7 dollars because I had sales. "Shafta" is talking as if it was my fault and she only replies when they charge you some kind of money. Complete rip off. (The upsell app does not even show for my clients btw) total disappointment. DO NOT RECOMMEND
Update:->
Hi Kaan,
Thank you for updating your feedback - I've updated ours here too. I’m truly sorry to hear about the issues you’ve experienced with ReConvert, and I want to emphasize that I’m here to personally address them.
I’ve reached out to you directly several times to resolve these concerns, yet I haven’t received any response from you. I understand your frustration, but leaving additional negative feedback on the app store without engaging with our attempts to help makes it difficult for us to resolve the situation. My goal is to work with you to address the issues you’ve raised, including the charges, delays in communication, and technical challenges, so we can find a resolution that works for you.
I’ve emailed you again to revisit these matters, and I remain committed to making things right. If there’s anything else you’d like to share, please don’t hesitate to reply so we can work toward a solution together.
Your feedback is important to us, and I hope we can turn this around for you.
Kind regards
Avraham
Customer Success Director
ReConvert
Pricing is super confusing. When it says you'll be charged based on usage fees, I would think that means for the actual app itself making me money. In the 6 months I had the app I only got 3 upsell orders but but they were charging me every month sometimes as high as $14.99 in usage fees and I'm not sure for what. So any extra money I made on the upsells went back to them and beyond. How are you charging people for sales you didn't make? And the flows are not easy to setup at all. Going to go back to honeybear upsells.
Hi,
I'm sorry to hear you’re unhappy with our pricing. While of course it's your choice which apps you choose to use (and whether that includes our own!), I'd like to address your concerns directly and make things right.
I'll reach out to you personally to help resolve this matter.
Best
Avraham
Customer Success Director
ReConvert
That annoying thing is always there, always asking me to write a review.
您好
非常感谢您的反馈！我很抱歉给您带来了这样的困扰，我完全能理解您的感受。
我已经通过消息联系了您，希望可以进一步帮助解决您的问题，并向您展示 ReConvert 的真正价值。如果您愿意，我们可以安排一个快速的通话来讨论。我希望您能稍微会一点英语，这样我们可以一起解决问题 😊。
期待您的回复！
真诚的问候，
Avraham
客户成功总监
Charged me for over a year when the app was never used. They won't refund for it, for some reason, despite no usage at all.
Hi,
Thank you for your feedback, and I’m really sorry to hear about the issue you say you've experienced with charges.
I'm going to reach out privately to assist and to get to the bottom of what went wrong for you.
Best regards,
Avraham
Director of Customer Success | ReConvert
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Hi
Thank you for sharing your feedback and bringing this to our attention.
We’re sorry to hear about your experience. Our system operates based on the subscription status within the Shopify app store, and charges are applied even if the app isn’t actively generating revenue, and/or inactive, as long as it remains installed. That said, we completely understand your frustration and want to help resolve this for you.
Our team has already reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution.
We truly value your business and hope to turn this experience around for you.
Best regards,
Jordan
Customer Care Supervisor
HORRIBLE EXPERIENCE. We saw some extra charge on our billing statement, and reached out to understand why. The customer service was BEYOND unhelpful, simply copy-pasting their FAQ about general pricing. Was not able to confirm which plan we were on, what charge we were supposed to have on a monthly basis, and what was the extra charges applied there, except that it's "dynamic pricing". When I try to find the cancel subscription button, it was also invisible. They will charge extra for something you don't even know, and they won't do anything about it when you ask basic questions. So if you want to have extra surprises charges on your statement, and no clues as to why, please choose this app.
Hi M-P
I'm sorry to hear you’re unhappy with the charges you received.
I am particularly sorry to hear about your perception that my team were beyond unhelpful. This isn't feedback I hear very often and is something I need to drill-down on to figure out what went wrong.
I'll reach out to you personally to help resolve this matter.
Best regards
Jordan
Customer Care Supervisor
ReConvert
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made.
Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app".
After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Hi F!👋
Avraham here, Director of Customer Success.
Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems.
It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you.
I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-)
Best regards,
Avraham
Customer Success Director