Casa Subscriptions App
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ateeb gave great support.
app is very good
I recommend this app as it has supported most of our business as we are subscription-based! It takes a little while to get responses to questions from support. Updated this review from a 4 to a 5 as I was provided with a phone number to call when requiring immediate support.
Thank you for your recommendation and for sharing your experience with our app! We're thrilled to hear that it has strongly supported your subscription-based business — that’s exactly what we aim for.
We truly appreciate your feedback regarding support response times and the availability of a direct phone line. Your insights are incredibly valuable, and we're actively exploring ways to improve the speed and accessibility of our support to serve you and other valued users better.
If there's ever anything you need or if you'd like to share more details, please don’t hesitate to reach out — we're here to help and always happy to listen. Thanks again for being a part of our community!
Regards
Ana & Casa Team
Casa subscriptions has been extremely successful for our business. Sam from Casa provided wonderful assistance to enable a smooth and smart setup getting the subscription up and running in no time at all. Highly recommended!
Really Great Service and App! Recommend!
Not relaibale, one month skipped all subscriptions and then had 2 subscriptons ( March and April) in one month, which upset all my customers. Also it carries on even after the subscription has ended, which also made my customers very annoyed.
I emailed customer service and they kept putting me to different people and NO one resolved the issues or got back to me!
So not happy at all.
Messaged after I left a review to explain, and I understand there can be bugs, but I lost the trust of my customers which is VITAL to me.
My experience with Casa has been great. The app does exactly what I want it to do in terms of simple functionality that allows people to buy via subscription. It notifies me when we have a subscription order, which is a great tracking tool. In addition, I needed custom code for very specific requirements to be met for our credit card processor (we are in a restricted product category), and Sam was happy to meet, discuss our needs, come up with a great solution, and implement it for a very reasonable fee. I would highly recommend!
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue.
Regardless of how good this app is - support is critical in the selection of any app.
Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts.
We should have informed you that we're working in the background, but I have been trying to contact you since that day.
I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
At amigu, we sell customized products for our beloved dogs, and the casa app has been the perfect fit for us. This app is completely tailored to our needs and offers an ideal solution for our business.
What truly sets casa apart are the incredible people behind it. The CEO and his team treat our business like their own. They are available day and night, addressing every issue promptly.
Even with initial challenges, the team at casa is always on top of things, fixing issues immediately and ensuring the app works perfectly for our needs. We've been working with them for about three months now, and it's been fantastic. The app is getting better and better, and we couldn't be happier with the support we’ve received.
If you’re looking for an app that not only works seamlessly but is also backed by a dedicated team that treats your business as their own, then casa is the way to go. Thank you Sam and team. Special thanks to A & B.
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season.
I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you.
I've messaged you again to let me have a look.
Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly.
I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck.
Regards
We had a conflict with one of Shopify's themes and the Casa plugin. Turns out it was an issue with the theme code and not with Casa at all. Their customer support still helped me sort out the issue, and even edited my theme code to make it work. They went above and beyond.
