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Jon from customer support is great. He showed his availability for my "customized needs" as I need the campaign to pause sometimes.
I am new to the platform, still learning and evaluating the ROI but . Great support. Reached out to Katherine and she helped me fix exactly what I needed SUPER quick!!
Thanks for the review! I appreciate it! Let me know when something comes up; I'm always here to help! - Katherine
I am migrating from a different ecommerce platform and looking to bring over my existing referral data. I haven't used Referral Candy yet but I had a chat with Derek from their team and he was very helpful and answered all our questions. I will now look into moving forward with Referral Candy and integrating with "Loyalty, Rewards & Referrals by S Loyalty"
Still, not sure if it is working or not after a month of Trial, We only had one successful referral through the first month, but another free month is being offered to shopify customers so why not take advantage of it.
We will spend more time on the campaign format etc to see if that helps
NB: This review is from 2013, about a previous version of ReferralCandy.
I realize it's been a while since you tried ReferralCandy. The app has since been updated to be feature-packed to automate your entire referral program (see: https://www.referralcandy.com/features). And if you need expert help, that's where our Customer Success Team comes in. Let us know and we'll be happy to help -- Bryan B.
One of the best apps from the store! The staff is very nice and helpful, answers within minutes. I give it a 5 star +!!
So far so good.
Jon Dolor was a great help when troubleshooting - took a little while to figure out the problem BUT once we got to the bottom of it he kept checking in again.
Thanks for your kind review. Glad Jon could help. Please let us know how we can serve you better to get up to five stars!
Not even 1 sale with this referral program, and I have been already charged $49 for nothing. I guess they do not care.
Hi Miniplum Team, We tried to get in touch with you guys as soon as our team saw this review. We'll be more than happy to get your referral campaign sorted. Looking forward to hearing from you.
Terrible app and even worse support. Discount codes do not work on the "new" shopify checkout, wasted 3 weeks waiting for a reply from support, coveniently in that time I was billed, only to be told they can help and ticket was closed.
Hi there, I apologize for this. Three weeks of back and forth conversations with our team is not a great experience. Regardless of how involved some of our processes are in order to provide you accurate responses, we could have done a better job. A refund is on it's way and I hope you can give us a chance to sort everything out. We've reached out to you and hope to hear back.
Great App! Even better Customer service. Had to do a migration to Shopify and Derek helped us and went above and beyond to make it a smooth. Thanks Referral candy!
Great Support from Tippy and answered my questions which were very helpful!