Referral Candy & Affiliate
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Customer support is amazing. While the app doesn't intuitively do what I want it to do, Derek was awesome at helping me find a solution that works well. I really appreciated his help!
Good program so far with great customer service. Jon was great on chat and helped us resolve our issue ASAP!
So far so good! The app is simple and the support has been great. Tomas K from Referral Candy has been helpful throughout the set up process, and has offered detailed advice the whole way through.
this app has been very helpful with growing our business and customer base. Working with Valerie as a CSM has been very easy and she has been super helpful. She is very quick to respond to our emails and came very well prepared to our meetings with industry knowledge and tips on how we can improve our use of this app
Thank you for the kind words! I'll definitely let Valerie know - Derek
Easy to set up. Still trying to figure out how to limit referral discounts so that onky the referrer see it. Other than that the sysstem works well for referring.
Looking forward to trying this app. Chatted with their agent, Tippy, who was very helpful and took the time to walk me through all the features. He answered all my questions about sending a Invite Link to old customers, customizing messaging on popups + emails for new customers...
Seems like a straightforward tool!
Response time was fast. Lorraine was very helpful! Different options were suggested and given which is critical when making a decision.
Thanks so much for the review! Feel free to reach out if you have other questions - Lorraine
The customer service I've received was really good. I was talking to Jon and he was super helpful. He was able to help me with all my queries.
The app itself needs some work:
1. Please have an ENABLE/DISABLE program toggle. It is very inconvenient to send an email every time we need to disable a program.
2. There needs to be some way to test a program on a store so that a store owner can understand overall flow. If there was an enable/disable toggle, this would be very easy.
3. Some of the features are hard to get to and some settings aren't clearly explained (e.g the referral reward settings)
4. Having in app chat support would be helpful too.
Overall CS and documentation is really good.
Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.
Very easy to install, use, and great support! The interface is simple, and the integration works very well.