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We've just started using with ReferralCandy. Their support team has been really responsive, helpful and thorough. I feel like they really want to help answer my questions and assist with my issues, rather than just treating me as a number. We're really happy with the responses we got. Thanks JC!
Yes, customer satisfaction and resolution is our top priority. I'm glad to have assisted you today. Thanks again for this review. :)
- JC
We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!
It was a pleasure assisting you with your concerns. Talk to you soon. :)
- Irene
Riz was great at helping me solve my issue right away (within 2 minutes). Chris was great too and I feel like I have a great tech team behind me as I'm creating my referral program from scratch. Thanks so much!
Providing quality customer service is our top priority! We thank you for this awesome feedback! :)
- Riz and Cris
Cris was amazing helping me figure out Referral Candy for the first time! Really impressed with the customer service. The UI will take some getting used to, it could be more straight forward but what it lacks there is made up for by the customer service staff (especially Cris). Thanks so much! Looking forward to getting my program set up.
Thanks for this review again. We are also looking forward to seeing great results on your referral campaign.
- Cris
Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!
Thank you so much and it was a pleasure to have assisted you today. :)
- Ines
JC was very helpful in answering my onboarding questions.
Thanks for reaching out and for choosing to use ReferralCandy. Feel free to message us anytime you need help.
- JC
we had lots of initial problems due to our needs, but JC helped us a lot
thanks
I had a great time assisting you with your concerns. Thanks again for your patience and for writing a review for us. :)
- JC
Cris was a brilliant help. First class customer service and she went above and beyond to help me set up my referral program. Thanks Cris, im excited to see the impact referral candy will have on my business
You are very much welcome, and we are also excited to see the success of your referral program.
- Cris
A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!
You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign.
- Ines
I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me.
Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up.
I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :)
- Katherine