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We've only just signed up to Referral Candy and haven't had too much experience using the system yet but the support so far has been exceptional. Dwight has been incredibly helpful, thorough, and friendly. He did a fantastic job of explaining all of the features and functions to us in a way that was simple for us to understand. We're really looking forward to testing out Referral Candy over the next few weeks and learning more about it with Dwight's help.
We'll pass on your thanks to Dwight! And please - let us know how we can help, so we can earn that fifth star :) - Darren F
I just started using this app and had a few questions during the set up process. John from support was very helpful and quickly resolved the issues I was having. I also appreciate the emails they send out with suggestions and case studies to help you set up your referral program for success. Happy so far with this app.
This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers"
I gave up.
And for canceling my subscription I needed to contact support.
I am since 2019 using Shopify apps never encountered such a bad experience.
My colleague with even more experience has the same opinion.
UPDATE: I will wait until you contact me or resolve the problem
Thank you for your feedback. We welcome and appreciate all opportunities to improve our product and service. We understand that the concern that you had started when your colleague missed to hit the SEND EMAIL option, and so, we offered to have the emails sent on our end. This was scheduled for action today - which we confirmed with our engineers. Our intention is to make sure this is resolved for you. We will be reaching out to you in the hopes of providing you a better experience.
App support is too good but in app you need to give the more feature like where we want to show that pages and popup these kind of option if you give so it's more easy to integrate.
Thank you for the review and feedback. Feel free to contact us whenever you need assistance!
Dwight was really helpful in getting me to learn about the software. It is much simpler than what I thought it would be. I am really looking forward to try this software out and hoping it will increase my sales!
Nice app, nice people behind the service. Tippy is helping me setup my program
Derek was amazing in helping me understand how the programm works. Very patience and truly a nice guy! Thank you
I just tried this app. Quite easy to use. Looks fine. Tom helped me when I have some questions. Very fast response.
Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.
NB: This review is from 2020, about a previous version of ReferralCandy.
I appreciate your feedback. Because of this, we are working on a better, more intuitive experience for users to want to cancel their ReferralCandy account. Thanks for giving us a try!
Just getting started with the app. Reached out for support and Tippy was extremely helpful in getting my campaign to be customer presentable. He went beyond my immediate questions to give my campaign a better look. Was very patient and helpful.