Referral Candy & Affiliate
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This app is very helpful for us when it comes to running our referral program. Also, the customer service is very helpful and supportive! A BIG thank you to Lorraine from ReferralCandy for her great customer service!
We're happy to serve you! Reach out if you need any help - Lorraine
Derek from CS was super helpful. He walked me through the app for my store & explained some of the features the app has to offer.
JC is extremely helpful at trying to sort quite a complex account linking issue. Fingers crossed it gets solved soon but he's very responsive!
Thank you for your review and trust! - JC
A friend referred me to use this app and I'm delighted at how easy it was to onboard and get things going after installing the app! I'm surprised that I really didn't have to do much to get the referral program started for my business. After replacing the images and messages with my preferred ones, I had a referral program up and running in less than 10 mins! :) I had some questions thereafter and I'm glad to be served by very responsive and patient support staff like Karen and Jon.
I'm still working to optimize the program with our users but the Referral Candy team has been very helpful. Karen did a great job of giving us some pointers along the way. Thanks
I cannot say anything about the performance yet but the setup was very easy. One thing that I'd like to change is to ease the switch between languages. This was a bit of a hassle since I needed to translate a lot of phrases from English to German manually. Other than that everything was great. The customer support I received from Benz, Jelson and Cris was outstanding. Thank you guys!
Thanks so much for the feedback! If you have any concerns, just let us know. - Derek
I haven't yet used the app. The set up instructions are basically non-existent although the customer service people did their best to help set up. Not sure if it will work for my business past the free trial period.
NB: This review is from 2018, about a previous version of ReferralCandy.
Hi Christina, it seems like you've been trying ReferralCandy on and off for some time. I've been digging around our records and it doesn't seem like you have had a chance to speak with our Customer Success Team. If you can give us another try. let's hop on a call to discuss the best possible set-up. Looking forward to hearing from you. - Bryan B.
我在北京工作为公司开发shopify的相关功能。使用了这个app 来帮助公司实现所需要的功能，连续三天跟referral candy的客服人员咨询了各种遇到的和我不太了解的细节，他们的客服回复很迅速，对我们的帮助很大，经常在跟JC沟通问题。非常感谢 mobile:18501080314
Thanks for your kind review! I'll be sure to let JC know! - Tom
We're using referral candy to manage 2 separate referral programs (one for customers and one for influencers) and Derek in the support team was incredibly invested and helpful when we were setting up our second account. Truly loved working with him and the rest of the support team.
great app! It's made our company a lot of money. We look forward to continuing to work with Referral Candy.