Değerlendirmeler (2.141)
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Easy to use tool! It's an all-in-one app for your referral program. Highly customizable. On top of that, an excellent customer service.
We're glad Caye was able to help! - Tom
amazing referral app, already seeing results! great support from the team, going above and beyond to help you to set it up and get going Thank you guys!
Thanks for the review! Reach out any time! - Derek
great support from CS staff! Derek was kind enough to chat with me for more than two hours to solve the problem. Thank you again!
5 Stars specifically for Tippy's customer service. He was un-relenting to help us with some wonkyness in re-activating a Shopify experience. Thanks Tippy!
So far so good! Tom was very helpful getting me set up in the way I needed. Thanks! Look forward to starting to generate sales.
Our store is a bit more complex (due to our backend) when it comes to coupons. That said, the functionality of Referral Candy is working for us.
What's more, is Derek's excellent customer service. He's been very helpful throughout (we need more than what I would imagine the regular buy/sell website would) and is so responsive. I've really appreciated all his help throughout the process of getting our program up & running.
Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions.
Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying
UPDATE:
Issues solved
Thank you for the feedback. We understand how these requests could get annoying at times. Our engineers are already looking into your most recent concern and a Customer Success Manager will get in touch with you to ensure your that our app is working for you,
Although I am just getting started with Referral Candy, the support team and especially Derek has been extremely patient and helpful. Derek walked me through the entire process carefully and I very much appreciated that. Thank you!
Appreciate the kind words, happy I was able to help! -- Derek
Their customer service is great! Tippy patiently walked me through all of the steps to fully optimize the app for our store. I would give Tippy 10 stars if I could.
Very helpful customer service, they always reply quickly, and help with everything possible. Thanks Adam