Referral Candy & Affiliate
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Good app, we don't use it a lot anymore but when we were it was great.
Great customer support provided by Mardie. She was super patient and very responsive with the follow-up materials.
Thank you for the kind words! Just let us know if you need any help - Mardie
Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.
Thank you for the review! It was a pleasure assisting you! - Karen and Jessa
The app is pretty easy to use. Our ways of doing things are a bit complicated and the app was able to work with our ways to create a reward system for our customers referrals. Karen has been checking in once a month to make sure we are all good with our program and has been an asset to us in the past.
The setup is not ideal, took us a few weeks to get it up and running but the service was great. Cris @referralcandy is a trooper.
Thank you for your review! Don't hesitate to hit us up whenever you have questions! _ Cris
Good customer service, most recently with Karen.
Overall the app is good for the price, but I do wish there were more drag-and-drop style customizability for the template, previews available for all emails, and integrations with other apps like Klaviyo.
Easy to work with the team. They are quick and responsive to your needs.
It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.
Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers.
If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey
App is really easy to install and configure. Customer support is very responsive and quick. This app is a must have!
Overall a very good app. As with any app, there are limitations and enhancements/flexibility that could be made to accommodate different business models. Customer support has been great - Benz has been diligent in making sure our set up was optimized as best as possible.