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Thank you very much, Emma.
Your patient support has solved a problem that has been a headache for me.
I wish you win the beer.
Set up was relatively easy, but I did have several questions. Once I requested help, I had a phone call set up within a day. Layth was awesome! He answered all of my questions and took notes of some requests/ideas for improvement that I had.
Knowing that great support is easy to get makes me feel good about installing this app.
VERY EFFECTIVE AND BRILLIANT CUSTOMER SUPPORT
Great app for setting up and tracking affiliate sales. The thing I like most about this app is customer service. I've rarely had to wait 24hrs. for a responses to questions.
Excellent service! Emma was super helpful.
Simple, straightforward and clear for both retailer and affiliate - this is our first time working with affiliate marketing and Refersion have made the process so simple!
Andrew, thanks! give this man a beer- and quick! The support is on point. Quick response and smart people on the other side of the line.
This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself.
I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.
Thank you for your feedback and we are sorry to hear about your experience. We do offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we regret these plans did not meet your needs.
While we do encourage the review of all conversions, we do have multiple options for auto-approval. Should that be of interest please out to our team at helpme@refersion.com to have this activated in your account.
Thank you.
PS: We love Janice too!
I have been using this referral program for about a year now...Generally everything works well except I can never seem to pay affiliates automatically via PayPal (as is one of their features) but that's ok, I can live with sending payment manually. 4 weeks ago this program stopped abruptly...No idea why. It is no longer tracking what payments are needed to be paid to affiliates. So far customer support has taken 1 week to get back to me, and still no help although numerous emails have been sent. I will be uninstalling if I don't hear something soon!
Setup was simple and intuitive! Nick jumped in and checked configuration and ran test order. Thx Nick!
Outstanding!