Refersion: Affiliate Marketing

Emma the help person is amazing and support in general is fantastic.
My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place

So far so good. It's very straightforward to setup and use. We've got a few registered affiliates already.

Pretty disappointing - very expensive app. The value of an affiliate app is initially in its market place, which attracted only a handful of poor quality affiliates. The support team take days to get back to you with questions, and the system itself took a long time to set up. You can only have one offer on the market place at a time - the effectiveness of this app is really up to you and the affiliate networks you already have. I had to delete it before I began bleeding money.

I got charged the second i installed this even though there is a 14 day trial. Never used it and uninstalled in first week but i was charged the first day.

Most likely hidden language when initially setting it up to steal from customers. Avoid at all cost.

it's been a mess trying to get my affiliate program up and running. not entirely refersions fault but mainly payment rails but they have an integration with them and assigned me a contact at payment rails that just stopped answering after a while instead of assigning someone on their end to my case. so. I give up.

can app developers these days stop contacting me personally after I've written a review btw? just waiting for it to happen every time I write a review that isn't 5 stars. I have to start putting a disclaimer on every review that I will change my rating to a 1 if they do.

oh this is the reviews, I thought I was blogging.

do people still write blogs btw?

that's all for now.

Tremendous customer service. Very honest and open about what's possible, what's not, and what can be done about it. Love their collaborative nature and desire to help customers use the tool in a way that's best for their needs.

I installed this app because of all the great review about the customer support. But that's not the case for me. I contacted support through email last Saturday asking if they could help me with the setting, but I got nothing till now.

Update: Still nothing from them, I highly doubt this company is still in business.

Excellent concept. Already have many groups and bloggers who are joining up with us and are excited to earn money from the sales they generate for us. We love the seamless integration process, setup, and sophisticated yet clean and crisp dashboard. Highly recommended.

If you are planning on downloading this app then be ready to pay whether you want to or not. I downloaded the app and decided that it will not benefit my shop. After a few days I removed the app way before the trial was over, and I got hit with a charge. I emailed support and they did cancel my account, however, they did not refund me as they claim that they are an independent app from shopify and you have to notify them to cancel the account. Nowhere on the app does it say that, but It's ok they can keep the payment. Be careful and make sure that you don't remove the app without emailing them or the same will happen to you.

Don't understand and support was there but not helpful