Releasit COD Form & Upsells

There support is very bad, they never help ! like a robot, but the app is good

some times this app have a issue like pincode incorrect or buy button still loading. I got this issues 2 times in this year. I lost thousands of orders because of this issues.

The app and its support were very good in the initial days but now they have hired some very bad support staff.

There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number..

I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order...

Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.

If there would have been a 0 star rating would have done it. Simon from their team was talking rudely when I asked them to fix a problem, also everytime they were not able to fix the issue in their constantly buggy app they said ..."this is from shopify and we cant do anything". Every now and then there is a bug in their COD form, which they thensleves are not able to resolve

I recently had a very disappointing experience with the customer service at Releasit Cod From. I contacted their support team to resolve an issue with my recent purchase, and the representative I spoke with was extremely unprofessional and unhelpful.

First, the representative seemed uninterested in my problem and responded in a very rude manner. They interrupted me multiple times while I was explaining the situation and gave curt, dismissive answers. It was evident that they lacked basic customer service skills and did not have the patience or willingness to assist me properly.

Additionally, the representative failed to provide any useful information or solutions. When I asked for further assistance, they became increasingly agitated and uncooperative, making the entire interaction very frustrating and stressful. I felt completely disregarded and disrespected as a customer.

Overall, this experience has left me with a very negative impression of Releasit Cod From's customer service. I hope they take steps to improve their training and ensure that their representatives treat customers with the respect and professionalism they deserve. I am very disappointed and unlikely to return to this company in the future.

I have uninstalled the app since 2 months . Money is being deducted from me.

I have had to struggle with major problems twice. The first time was when customers tried entering their pincode in the pincode section, and all were shown that the pincode was invalid. I suffered huge losses because I was running ads during this time. "Your team did not inform me about such a significant issue. After contacting you are telling that this problem is going on. You should tell us in advance so that we do not incur losses."
The second time, when pressing the "Complete Order" button, the system kept loading, and the order was not being placed. This issue persisted for 30 minutes, during which I couldn't process a single order. I lost thousands of dollars because of these problems.

Very Bad

Avoid using this app, I tried to add the pixel function and now My meta ads library is messed app. I lost time and money for this app.

So an embarrassing experience with the support every time.
So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...