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Rep-AI has transformed our e-commerce experience. The AI-powered chatbot not only boosts conversions by providing personalized product recommendations but also handles customer queries with ease. Setup was quick and seamless, integrating perfectly with our existing tools like Klaviyo and Gorgias. Customer support is top-notch, always responsive and helpful. Thanks for that!
Rep has been a wonderful addition to our toolkit. Our conversion rate and revenue have both increased. We agree with another reviewer: the monthly cost is well worth the benefit. Their support team is great, very helpful, and available to assist when needed. If you're looking for an easy plug-and-play tool, this is it. With a little bit of time and training, it will produce good results. We recommend you start with the trial to see for yourself.
REP AI is amazing, we now have a much better method of connecting with our store visitors, REP allows us to start conversations with our customers instantly, for example now our visitors often ask us if we have specific TShirt designs in store, without the need for them to spend too much time browsing and REP answers them instantly and then shows them what we have if the user asks it too, brilliant...
Show me your Running Tshirts... and like magic it shows the viewer what we have... Truly conversational online shopping and support at the next level
We have just started working with Rep, and they have been incredibly helpful and responsive. We are hopeful that they will effectively address our customer service challenges.
We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.
We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.
Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.
Very good customer support service, App is getting better and better every week. We've tested it in February but since last approach it is upgraded. Well done.
Rep AI has been great! Its aided in boosting sales, and it has allowed for our customer service team to focus on more involved tasks through its ability to answer common, less-involved questions right on our website. The setup process was fairly easy, and the customer support staff was very dedicated to making sure our implementation process went smoothly. Definitely worth it!
Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!
Rep is amazing! since installation, it's been a game-changer for us.
It's not just smart, it's ROI magic.
They have a seamless interface that makes it so easy to navigate and train our AI rep, and the results speak for themselves.
The onboarding team and support were great from the first moment.
We think that in today's environment, this app is a must-have.
5 stars all the way!
i just love the rep ai, its saving a lot of time, and also help customers and solve the problems for customer in product selection , queries, also usefull for upselling.
also the customer service is top notch.