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App is not accurate. I see missed checkouts. I go to see how the customer user experience was and I don't see anything recorded.
Thanks for sharing your concern.
You're right - we will not record inside checkout pages due to obvious security and privacy reasons. It's also not technically possible with any other app or service (as Shopify blocks any 3rd party scripts in checkout pages). While Popcorn shows an indication of an abandoned cart, sessions will cut off at that point.
In case of missing sessions, those can be caused by:
🐇 Bounce
Your customer bounced off the page - visited for a very brief time and left.
This is highly common, you can compare it to your Google Analytics bounce rate.
🤖 Bots
Your store is being visited by internet bots. There are plenty of bots that scrape the web to gather information. For example - Google uses a bot for site indexing. These are not buyers - they go on your store, pick up the technical info they need and leave.
Popcorn will not record these visits.
⏳ Loading times
The app only kicks in and starts recording after pages finishes loading. Why? because we do not want to interfere with your store loading speed. So on each page, the app would not run, until the page is fully loaded. Depending on your customer (or yourself) loading speeds - this might appear as shorter sessions than they actually are.
In case of missing parts in the recording itself:
Some parts of the "video" might be missing, as it's not really a video.
The app simulates your store HTML and visitors mouse movements.
It's more of a frontend simulation of your store.
You can read about session recording technology here: https://en.wikipedia.org/wiki/Session_replay.
If we would record a video - that would make your store unusable as it would take the entire bandwidth.
That said, we are constantly working on improving the HTML simulation on our end to reduce missing parts. But, we can't technically guarantee 100% coverage. I'm afraid no simulation engine can.
Last notes:
✅ Popcorn has a satisfaction guarentee - if you're not happy with the app, we will refund you in full. That's why I always recommend comparing it with other engines. Multiple apps can run at the same time so you could easily compare results. I believe you'll find we provide the best product in the category.
✅ I hope that the other 153 five star reviews with vouch for the app's quality, value and our support team's level of service. Our customers always come first.
We're here to help if you decide to give the app another try in the future.
Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it.
As you're an entrepreneur yourself, I hope this resonates.
Best wishes,
Jonathan.
CEO @ Conversion Bear
perfect.. I just installed and was able to see every click and move of the mouse.. For a free app every one needs this for sure.. Thank you guys for a great app to help me to improve my site...
Nice app, instant record. It will help you to record all your visitors easily, i'm still testing other features but in general it's interesting!
I just installed this app and so far so good. I can not really say more at this point in time. it is easy to install, I did a test run and it it recorded my session. I uninstalled Nope, I already un installed it. It recorded my own visits, I don't need that. There's is no way to turning it off, not that I could find any without asking for help. I am to busy, to do that. That app is not for me.
You can avoid recording your own visits by excluding your specific IP, inside the settings tab. We record store admin sessions to make it easier for merchants to test the app during trial period.
Simple to install and works like a charm. Just like watching over the shoulder of your customer while they interact with your site. I'm always skeptical of free apps but this one delivers - super impressed.
So easy to install and perfect for me to find out how my customers behave on my store. I’m hoping to achieve less abandoned checkouts so this app may give me some insight. Well done!
I hope you make the most out of the insights we have to offer 🤞 thank you so much for your support!
Jonathan / Popcorn Replay
Works as intended! Easy and quick to use and shows you exactly what visitors to your site have been clicking or searching for.
To be able to see where your customers go on your store is really powerful, where they pause what they read before hopefully making a purchase is great, we are now tailoring our store with more content that our customers enjoy and getting rid of some of the stuff they seem to skip over.
Who doesn't like a little popcorn !!
its amazing, the app is really good, really shocked to what it can be done, would give it 100 stars, if possible
Glad I found the conversion bear apps. Useful apps, great design and ease of use and generally well-priced (or free)