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It records the sessions but all the information is wrong. I know for a face a customer was local in MS and it has Illinois. It also always says new customer even if the customer is repeat. Recording info is useless if i cannot correctly identify locations of where my customers are coming from. It kept saying Quebec and other places that I do not sell to. I was about to try to start selling there ...
Hi! Thank you for taking the time to leave a message - we reached out via email to understand your experience with Better Replay.
It worked fine for a few days. Then suddenly I cannot replay the sessions. It says " This page isn’t workingapi.better-replay.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS" I tried clearing my browsing history, cache, cookies, etc. but still did not work. I also tried using a different browser and still not working. I tried contacting their customer support ...
Hi there! Thank you for sharing your report. We reached out via email :)
I've had it installed for a week. No recordings yet. I just flipped a switch that said enabled/disabled, so we'll see if that works.
I'll rate it higher once i see it working.
Hi! We sent you an email. We're working to get this solved as soon as possible :)
Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. ...
This app worked pretty god in the beginning but had a few issues like only showing one days worth of captures. I sent a request for support but never heard back, but all of a sudden I was able to see all the back logs. But about a week ago all of the captures became blank. They were there, and you can see the movement of the customer, but the content of the page is missing. This is on all ...
Hi! We checked the SPAM folder and your question did indeed go here so it was not seen by our support team. Can you please email me directly? - jason at cartkit.com . We'll ...
This app is extremely hard to love. It requires users to do a lot of things to use. I followed but still could not use it, Very time consuming
We appreciate your feedback. We reached out via email to know more about your experience.
NOT ABLE TO TRACK ALL SESSIONS MY STORE SHOWS ADD TO CART AND THIS SHOWING NOTHING
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The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors
Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer.
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Hi there - we apologize for your recent experience with Replay ...
Thought it was good, until I found out all the information is wrong... Cant even find the place to seek help about this issue
Hi! We reached out via email - please contact us back to know more about your experience with Better Replay.
1star. Even though its free, it has a lot of issues
- stopped working until support reinstalled it and didn't really give a satisfactory response
- nowadays it records maybe 1% of of visits to the site and for no reason skips the others; Support never responded to the second ticket i sent.
We can't replicate any issue. All of our tests are being recorded fine. Note that the recorder automatically ignores bot traffic. Please email us with more details on the ...