Recenze (1 693)

Celkové hodnocení
5
Počty podle úrovně hodnocení
  • 98 % hodnocení s 5 hvězdami
  • 1 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
31. říjen 2024

App Is nice, Support is nice, Data Quality is terrible bad. :(

HD Brows | NOUVEAU LASHES | BIO Sculpture Deutschland Shop by UNEW
Švýcarsko
Doba používání aplikace: 9 dny
Datum úprav: 24. červen 2024

This app could be much more useful if the customer support wasn't the worst of all time.

When you ask them something there are two possibilities:
1. they do the work completely wrong
2. they don't do anything

Every time I ask them anything it is a nightmare. They never understand what you are asking, then they fake to understand and make everything wrong. It is unbelievable and I am really astonished to see so many good reviews, probably I am the only one that asks for custom reports.

Ghidini 1849
Itálie
Doba používání aplikace: 7 měsíci
4. srpen 2021

Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.

MedMassager
Spojené státy
Doba používání aplikace: 20 dny
Vývojář Estore Automate odpověděl 11. srpen 2021

Hello, There are 2 types of UTM reports - detailed and summary. The detailed report includes the order number which will show UTM parameters for each order and they are not duplicates.

According to our email logs, we had one chat conversation with you. We also sent 3 follow-up emails on July 20, 23, and 28.

Thank you.

8. prosinec 2022

Wanted to like it - but nothing worked. Reports didn't return correct data. I'm glad it works for the other reviewers, but it didn't work at all for me.

Julio Designs Wholesale
Spojené státy
Doba používání aplikace: 4 dny
Vývojář Estore Automate odpověděl 24. prosinec 2022

Hello Sir/Madam,

Recently, the endpoint for the "Order Count" & "Total Spent" fields was moved from the Order to Customer endpoint in Shopify API. Our technical team has fixed the issue.

Thousands of Merchants trust our app for its accuracy and flexibility while being cost-effective. We apologize for the issue and hope you give us another try.

Thank you!