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31 Ekim 2024

App Is nice, Support is nice, Data Quality is terrible bad. :(

HD Brows | NOUVEAU LASHES | BIO Sculpture Deutschland Shop by UNEW
İsviçre
Uygulamayı kullanma süresi:12 gün
24 Haziran 2024 tarihinde düzenlendi

This app could be much more useful if the customer support wasn't the worst of all time.

When you ask them something there are two possibilities:
1. they do the work completely wrong
2. they don't do anything

Every time I ask them anything it is a nightmare. They never understand what you are asking, then they fake to understand and make everything wrong. It is unbelievable and I am really astonished to see so many good reviews, probably I am the only one that asks for custom reports.

Ghidini 1849
İtalya
Uygulamayı kullanma süresi:7 ay
6 Aralık 2024

Really poor service. We spent many hours building a report exactly how we needed it and it came through daily. About 10 days ago it just stopped sending when we didn't change anything at our end. There is nobody at Report Pundit that is helping to fix it. 10 days on and we still can't do any of our reporting. The Shopify reporting has improved recently so we are going to have to look at using that. I wouldn't recommend using Report Pundit.

Eleven Loves
Birleşik Krallık
4 Ağustos 2021

Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.

MedMassager
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:20 gün
Estore Automate yanıt 11 Ağustos 2021

Hello, There are 2 types of UTM reports - detailed and summary. The detailed report includes the order number which will show UTM parameters for each order and they are not duplicates.

According to our email logs, we had one chat conversation with you. We also sent 3 follow-up emails on July 20, 23, and 28.

Thank you.

8 Aralık 2022

Wanted to like it - but nothing worked. Reports didn't return correct data. I'm glad it works for the other reviewers, but it didn't work at all for me.

Julio Designs Wholesale
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 gün
Estore Automate yanıt 24 Aralık 2022

Hello Sir/Madam,

Recently, the endpoint for the "Order Count" & "Total Spent" fields was moved from the Order to Customer endpoint in Shopify API. Our technical team has fixed the issue.

Thousands of Merchants trust our app for its accuracy and flexibility while being cost-effective. We apologize for the issue and hope you give us another try.

Thank you!